GoToAssist Remote Support is the #9 ranked video app on Zendesk, with a 4.0 average rating from 224 reviews, with a free plan available, as of Sep 12, 2026.
GoToAssist Remote Support is a Zendesk Marketplace app by LogMeIn. With a rating of 4.0★ from 224 reviews, it currently ranks #9 in the Video category.
AppRanks data: GoToAssist Remote Support ranks #9 in Video on Zendesk Marketplace, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
GoToAssist Remote Support is a well-rated Zendesk app with a growing review traction. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 224 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by LogMeIn — established developer track record
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
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About GoToAssist Remote Support
How GoToAssist Remote Support works
Description
The GoToAssist Remote Support App for Zendesk allows you to seamlessly start a fast and secure screen-sharing session from within your Zendesk ticket. After you finish the session, your notes and recording are automatically pulled across into the ticket for record keeping and training purposes.
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Deliver Integrated Remote Support
Transition from a Zendesk ticket to an online support session with just one click to access and control a customer’s PC, Mac, or Android device.
Raise Productivity and Revenue
GoToAssist for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue.
Improve Customer Satisfaction
See the issue clearly and solve it simply for increased first-contact resolution rates and greater customer satisfaction.
Screenshots
Category rankings
As of Sep 12, 2026- Video#9of 92Top 10%
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Competitors & alternatives
GoToAssist Remote Support doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Where GoToAssist Remote Support stands in the Video category
GoToAssist Remote Support ranks #9 of 92 apps in the Video category, placing it in the top 10% of the listing.
Frequently asked questions
What is GoToAssist Remote Support?
GoToAssist Remote Support is an app for Zendesk. It currently holds a 4.0-star rating from 224 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by LogMeIn.
Who uses GoToAssist Remote Support?
GoToAssist Remote Support is actively installed across Zendesk stores tracked by AppRanks. Its review base of 224 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Video category on Zendesk.
Where does GoToAssist Remote Support rank on Zendesk?
GoToAssist Remote Support currently sits at position #9 in the Video category on Zendesk. That places it in the top 10% of 92 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.