- Category rank
- #11 in Video
- Listing audit
- 66/100
GoToAssist Remote Support is a Zendesk Marketplace app by LogMeIn. With a rating of 4.0★ from 224 reviews, it currently ranks #11 in the Video category.
GoToAssist Remote Support is the #11 ranked Video app on Zendesk, with a 4.0 average rating from 224 reviews, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
GoToAssist Remote Support ranks #11 of 95 in Video on Zendesk. It holds a 4.0★ average from 224 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
About GoToAssist Remote Support
How GoToAssist Remote Support works
Description
The GoToAssist Remote Support App for Zendesk allows you to seamlessly start a fast and secure screen-sharing session from within your Zendesk ticket. After you finish the session, your notes and recording are automatically pulled across into the ticket for record keeping and training purposes.
Not already a GoToAssist customer? Sign up for a free trial.
Deliver Integrated Remote Support
Transition from a Zendesk ticket to an online support session with just one click to access and control a customer’s PC, Mac, or Android device.
Raise Productivity and Revenue
GoToAssist for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue.
Improve Customer Satisfaction
See the issue clearly and solve it simply for increased first-contact resolution rates and greater customer satisfaction.
Screenshots
