Viibe for Support for Zendesk Marketplace
Viibe for Support is the #4 ranked video app on Zendesk, with a 5.0 average rating from 18 reviews, with a free plan available, as of Sep 3, 2026.
Viibe for Support is a Zendesk Marketplace app by ViiBE Communication. With a rating of 5.0★ from 18 reviews, it currently ranks #4 in the Video category.
AppRanks data: Viibe for Support ranks #4 in Video on Zendesk Marketplace, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Viibe for Support is a category-leading Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by ViiBE Communication — established developer track record
Cons
- −Limited review base (18) — ratings can shift significantly with new feedback
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About Viibe for Support
How Viibe for Support works
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ViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.
Customer pain points prior to integrating ViiBE into Zendesk:
Voice communications are limited when detailing with technical incidents
Customers in need of assistance have difficulties making their issues understood
Subsequent incomplete diagnosis of the problem
Needing several calls to establish an accurate diagnosis (low FCR)
Long lasting customer device and machine downtime
Expensive travels for technicians to help customers
Too long of time to resolve incidents, leading to unsatisfied customers (low NPS)
With ViiBE, you can optimise FCR up to 25%, NPS over 30%, and reduce Tech dispatch by 20%.
What is our service?
We provide a dedicated subdomain of ViiBE to our clients. This allows them to use our video communication interface and access their dedicated back-office.
Once the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls.
In the communication interface, a help desk agent can send a link to the customer in need of assistance to start the call. In one click and without download, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.
ViiBE call features:
Superimposing one’s pointer over the video feed
Taking high-quality pictures and drawing on them
Sending and saving files
Sending messages in the chat box
Sharing one’s screen
Choosing to analyse the scene via the front or the back camera
When the communication ends, both the call center agent and customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction.
Each call creates a new ticket which is accessible in the back-office. The statistics for the tickets are available on a dashboard which is accessible for call center management.
Screenshots
Category rankings
As of Sep 4, 2026- Video#4of 90Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Viibe for Support doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Where Viibe for Support stands in the Video category
Viibe for Support ranks #4 of 90 apps in the Video category, placing it in the top 5% of the listing.
Frequently asked questions
What is Viibe for Support?
Viibe for Support is an app for Zendesk. It currently holds a 5.0-star rating from 18 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ViiBE Communication.
Who uses Viibe for Support?
Viibe for Support is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Viibe for Support rank on Zendesk?
Viibe for Support currently sits at position #4 in the Video category on Zendesk. That places it in the top 4% of 90 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.