- Category rank
- #3 in Video
- Listing audit
- 62/100
Viibe for Support is a Zendesk Marketplace app by ViiBE Communication. With a rating of 5.0★ from 18 reviews, it currently ranks #3 in the Video category.
Viibe for Support is the #3 ranked Video app on Zendesk, with a 5.0 average rating from 18 reviews, free to install, with charges billed separately, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Viibe for Support is a category-leading Video app on Zendesk, ranked #3 of 95 in the category. It holds a 5.0★ average from 18 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- +#3 of 95 in Video
Cons
- −Only 18 reviews — the average can still move with a few new ratings
About Viibe for Support
How Viibe for Support works
Show full descriptionShow less
ViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.
Customer pain points prior to integrating ViiBE into Zendesk:
Voice communications are limited when detailing with technical incidents
Customers in need of assistance have difficulties making their issues understood
Subsequent incomplete diagnosis of the problem
Needing several calls to establish an accurate diagnosis (low FCR)
Long lasting customer device and machine downtime
Expensive travels for technicians to help customers
Too long of time to resolve incidents, leading to unsatisfied customers (low NPS)
With ViiBE, you can optimise FCR up to 25%, NPS over 30%, and reduce Tech dispatch by 20%.
What is our service?
We provide a dedicated subdomain of ViiBE to our clients. This allows them to use our video communication interface and access their dedicated back-office.
Once the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls.
