- Category rank
- #2 in Video
- Listing audit
- 67/100
SnapCall Visual AI is a Zendesk Marketplace app by SnapCall. With a rating of 5.0★ from 43 reviews, it currently ranks #2 in the Video category.
SnapCall Visual AI is the #2 ranked Video app on Zendesk, with a 5.0 average rating from 43 reviews, free to install, with charges billed separately, as of Nov 8, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 8, 2026
SnapCall Visual AI is a category-leading Video app on Zendesk, ranked #2 of 94 in the category. It holds a 5.0★ average from 43 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- +#2 of 94 in Video
- +5.0★ average across 43 reviews
Cons
- −Only 43 reviews — the average can still move with a few new ratings
About SnapCall Visual AI
How SnapCall Visual AI works
Show full descriptionShow less
SnapCall in few words: Visual AI platform for resolution & Trust
SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface.
SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance.
SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights.
SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields.
SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk.
Proven KPI:
46% reduction in resolution time
+16% increase in First-Contact Resolution (FCR)
Significant improvement in CSAT scores
Key Features
Make your existing customer’ attachments more powerful with AI (extract data)
Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases.
