SnapCall Visual AI is the #2 ranked video app on Zendesk, with a 5.0 average rating from 43 reviews, with a free plan available, as of Sep 3, 2026.
SnapCall Visual AI is a Zendesk Marketplace app by SnapCall. With a rating of 5.0★ from 43 reviews, it currently ranks #2 in the Video category.
AppRanks data: SnapCall Visual AI ranks #2 in Video on Zendesk Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SnapCall Visual AI is a category-leading Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 43 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SnapCall — established developer track record
Cons
- −Limited review base (43) — ratings can shift significantly with new feedback
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See SnapCall Visual AI's alternatives ranked by audit score, rating, and review velocity.
About SnapCall Visual AI
How SnapCall Visual AI works
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SnapCall in few words: Visual AI platform for resolution & Trust
SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface.
SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance.
SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights.
SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields.
SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk.
Proven KPI:
46% reduction in resolution time
+16% increase in First-Contact Resolution (FCR)
Significant improvement in CSAT scores
Key Features
Make your existing customer’ attachments more powerful with AI (extract data)
Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases.
Let customers capture by their own new visual evidence through an AI guided experience
Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents.
They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk
This led to drive journey to more automated resolution
Let customers escalate to an agent to capture visuals for complex situations
When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent.
Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution.
Snapcall Medias viewer inside Zendesk
SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster.
SnapCall integrations
SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers.
Scheduling with Cal.com — fully embedded
Real-time agent availability
One-click booking from the ticket
Automatic sync and updates in Zendesk
KYC & Identity Verification — built in
Instant ID verification requests
Secure capture of video evidence or documents
Full validation without leaving Zendesk
Reduced ticket time and lower fraud risk
Our best use cases
Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site
Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team.
Learn more about our privacy and security practices here
Screenshots
Category rankings
As of Sep 4, 2026- Video#2of 90Top 3%
- AI and Bots#5of 377Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SnapCall Visual AI ranks for 3 keywords across Zendesk Marketplace. Here are the top 3:
- Rank #6
- Rank #9
- Rank #23
Competitors & alternatives
SnapCall Visual AI doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Where SnapCall Visual AI stands in the Video category
SnapCall Visual AI ranks #2 of 90 apps in the Video category, placing it in the top 3% of the listing.
Frequently asked questions
What is SnapCall Visual AI?
SnapCall Visual AI is an app for Zendesk. It currently holds a 5.0-star rating from 43 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SnapCall.
Who uses SnapCall Visual AI?
SnapCall Visual AI is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does SnapCall Visual AI rank on Zendesk?
SnapCall Visual AI currently sits at position #2 in the Video category on Zendesk. That places it in the top 2% of 90 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.