Side-by-side comparison · 24 data points
Video Reply allows recording video replies and sending them in tickets.
| Video Reply | Screen Recording & Live Video Calls by Screendesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Screen recordings & live screen sharing for faster ticket resolution.
| Metric | Video Reply | Screen Recording & Live Video Calls by Screendesk |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 13 | 7 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Video Reply and Screen Recording & Live Video Calls by Screendesk are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Video Reply at Free to install, Screen Recording & Live Video Calls by Screendesk at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Video Reply audit • Screen Recording & Live Video Calls by Screendesk audit
No tracked changes.
Both Video Reply and Screen Recording & Live Video Calls by Screendesk offer paid plans only. Video Reply starts at Free to install; Screen Recording & Live Video Calls by Screendesk starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Video Reply (5.0★, 13 reviews) and Screen Recording & Live Video Calls by Screendesk (5.0★, 7 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Video Reply does carry the larger published review base (13 vs 7). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Video Reply has the deeper published review base (13 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Video Reply typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Screen Recording & Live Video Calls by Screendesk typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Video Reply and Screen Recording & Live Video Calls by Screendesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Screen Recording & Live Video Calls by Screendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
