Quick Merge for Zendesk
- Category rank
- #29 in Agent Productivity
- Listing audit
- 62/100
Quick Merge is a Zendesk Marketplace app by Cedric F. Jacob. With a rating of 4.0★ from 23 reviews, it currently ranks #29 in the Agent Productivity category.
Quick Merge is the #29 ranked Agent Productivity app on Zendesk, with a 4.0 average rating from 23 reviews, as a paid app, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Quick Merge ranks #29 of 444 in Agent Productivity on Zendesk. It holds a 4.0★ average from 23 reviews on Zendesk. There is no free plan — compare the paid plans below before installing.
Pros
- No standout positives in the measured data.
Cons
- −Only 23 reviews — the average can still move with a few new ratings
- −No free plan ($1.95 per agent, per month) — evaluation needs a paid plan or a trial
About Quick Merge
How Quick Merge works
About Cedric F. Jacob
Cedric F. Jacob is a Zendesk consultant, developer, and systems architect specializing in customer support workflows, Zendesk app development, and scalable support operations.
Visit: https://www.cedricfjacob.com
Quick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view.
Adding this functionality to your workflow will save time and allow your agents to offer better support to your customers.
The app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page).
The agent can then review the content right there, without navigating away.
In order to merge tickets, the agent simply selects tickets from the list.
Privacy & Architecture:
All execution runs inside the Zendesk-hosted app iframe.
No external infrastructure is operated by the developer.
For any questions, contact: support@cedricfjacob.com
Screenshots
