Quick Merge vs User Data

About Cedric F. Jacob Cedric F. Jacob is a Zendesk consultant, developer, and systems architect specializing in customer support workflows, Zendesk app development, and scalable support operations. Visit: https://www.cedricfjacob.com Quick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view. Adding this functionality to your workflow will save time and allow your agents to offer better support to your customers. The app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page). The agent can then review the content right there, without navigating away. In order to merge tickets, the agent simply selects tickets from the list. Privacy & Architecture: All execution runs inside the Zendesk-hosted app iframe. No external infrastructure is operated by the developer. For any questions, contact: support@cedricfjacob.com

The Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket. With more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response. By enabling this app, You agree to the Built by Zendesk Terms of Use.