Sharpen Q is the #162 ranked contact center app on Zendesk, with a free plan available, as of Sep 11, 2026.
Sharpen Q is a Zendesk Marketplace app by Sharpen.
AppRanks data: Sharpen Q ranks #162 in Contact Center on Zendesk Marketplace, placing it in the top 73% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sharpen Q is a newly-listed Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Sharpen — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Sharpen Q
How Sharpen Q works
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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Sharpen’s Zendesk integration is designed to increase agent efficiency, allowing them to move seamlessly through support interactions. Sharpen gives agents the ability to update tickets and handle support requests without jumping between different platforms or applications.
Sharpen’s CTI is multi-channel. Support requests via voice, email, SMS, MMS and live chat, voicemails, and callback requests can all be handled within Zendesk.
View inbound caller information and past interactions from all channels (SMS, MMS, email, live chat, and calls).
Eliminate the need to copy and paste information in multiple platforms or waiting for several minutes for updates to appear in Zendesk tickets. All communication records and ticket updates are logged in real time. Updates sync information whether made in a Zendesk tickets or the CTI.
Agents can search for specific ticket numbers within the CTI, so they can access new tickets instantly without using Zendesk’s search function.
Switch ticket association in real time to change which case the call log is written to
Make and receive calls from browser.
Links to call recordings logged in case notes
Several advanced call features are accessible (mute, call transfers, etc.).
Claim tickets within the CTI.
Automatically screen pop-up new case, existing case and/or end-user page in Zendesk based on user input, IVR choices, etc.
Find out more about Sharpen Q here.
Screenshots
Category rankings
As of Sep 12, 2026- Contact Center#162of 223Top 73%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Sharpen Q ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #7
- Rank #12
Competitors & alternatives
Sharpen Q doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Sharpen Q stands in the Contact Center category
Sharpen Q ranks #162 of 223 apps in the Contact Center category, placing it in the top 73% of the listing.
Frequently asked questions
What is Sharpen Q?
Sharpen Q is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sharpen.
Who uses Sharpen Q?
Sharpen Q is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Sharpen Q rank on Zendesk?
Sharpen Q currently sits at position #162 in the Contact Center category on Zendesk. That places it in the top 73% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.