- Category rank
- #166 in Contact Center
- Listing audit
- 62/100
Sharpen Q is a Zendesk Marketplace app by Sharpen.
Sharpen Q is the #166 ranked Contact Center app on Zendesk, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Sharpen Q ranks #166 of 233 in Contact Center on Zendesk. It has no reviews on Zendesk yet. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Sharpen Q
How Sharpen Q works
Show full descriptionShow less
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Sharpen’s Zendesk integration is designed to increase agent efficiency, allowing them to move seamlessly through support interactions. Sharpen gives agents the ability to update tickets and handle support requests without jumping between different platforms or applications.
Sharpen’s CTI is multi-channel. Support requests via voice, email, SMS, MMS and live chat, voicemails, and callback requests can all be handled within Zendesk.
View inbound caller information and past interactions from all channels (SMS, MMS, email, live chat, and calls).
Eliminate the need to copy and paste information in multiple platforms or waiting for several minutes for updates to appear in Zendesk tickets. All communication records and ticket updates are logged in real time. Updates sync information whether made in a Zendesk tickets or the CTI.
Agents can search for specific ticket numbers within the CTI, so they can access new tickets instantly without using Zendesk’s search function.
Switch ticket association in real time to change which case the call log is written to
Make and receive calls from browser.
Links to call recordings logged in case notes
Several advanced call features are accessible (mute, call transfers, etc.).
Claim tickets within the CTI.
Automatically screen pop-up new case, existing case and/or end-user page in Zendesk based on user input, IVR choices, etc.
Find out more about Sharpen Q here.
Screenshots
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
Ratings and reviews
Category rankings
A category rank is the app's position in Zendesk's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Contact Center#166of 233Top 72%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
No featured placements on Zendesk in the last 30 days.
Keyword rankings
Sharpen Q ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #7
- Rank #12
Competitors & alternatives
Sharpen Q doesn't have curated competitor matchups yet.Other tracked Contact Center apps on Zendesk:
Looking to switch from Sharpen Q?
See Sharpen Q's alternatives ranked by audit score, rating, and review velocity.
Where Sharpen Q stands in the Contact Center category
Sharpen Q ranks #166 of 233 apps in the Contact Center category, placing it in the top 72% of the listing.
Frequently asked questions
What is Sharpen Q?
Sharpen Q is a Zendesk app by Sharpen, listed in Contact Center.
Is Sharpen Q free?
Sharpen Q is free to install on Zendesk; charges are billed separately.
Where does Sharpen Q rank on Zendesk?
Sharpen Q ranks #166 of 233 apps in Contact Center on Zendesk.