Sharpen Q vs Aircall for Support

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Sharpen’s Zendesk integration is designed to increase agent efficiency, allowing them to move seamlessly through support interactions. Sharpen gives agents the ability to update tickets and handle support requests without jumping between different platforms or applications. Sharpen’s CTI is multi-channel. Support requests via voice, email, SMS, MMS and live chat, voicemails, and callback requests can all be handled within Zendesk. View inbound caller information and past interactions from all channels (SMS, MMS, email, live chat, and calls). Eliminate the need to copy and paste information in multiple platforms or waiting for several minutes for updates to appear in Zendesk tickets. All communication records and ticket updates are logged in real time. Updates sync information whether made in a Zendesk tickets or the CTI. Agents can search for specific ticket numbers within the CTI, so they can access new tickets instantly without using Zendesk’s search function. Switch ticket association in real time to change which case the call log is written to Make and receive calls from browser. Links to call recordings logged in case notes Several advanced call features are accessible (mute, call transfers, etc.). Claim tickets within the CTI. Automatically screen pop-up new case, existing case and/or end-user page in Zendesk based on user input, IVR choices, etc. Find out more about Sharpen Q here.

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!