askVela – Chat & AI Support is the #507 ranked chat app on Shopify, with a free plan available, as of Sep 10, 2026.
askVela – Chat & AI Support is a Shopify App Store app by askVeka.pro, launched June 2026.
AppRanks data: askVela – Chat & AI Support ranks #507 in Chat on Shopify App Store, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
askVela – Chat & AI Support is a newly-listed Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by askVeka.pro — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About askVela – Chat & AI Support
How askVela – Chat & AI Support works
Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.
Screenshots
Key features
- Product recommendations shown as cards directly in chat.
- Automated solutions & partial refunds for your approval.
- Shared inbox: AI learns from team chats with human handoff.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- COD VerificationVerify cash on delivery orders to reduce fraud and ensure payment.common
- Community SupportAccess a dedicated community for support and resources.niche
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- Everything in Free PlanAccess all features available in the Free Plan.niche
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Voice SupportProvide assistance to customers through voice communication channels.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
Pricing plans
Free
|
Growth39/month
|
Most popular Scale99/month
|
Category rankings
As of Sep 12, 2026- Chat#507of 993Top 52%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
askVela – Chat & AI Support ranks for 17 keywords across Shopify App Store. Here are the top 3:
- Rank #9
- 2.chat aiRank #16
- Rank #57
Competitors & alternatives
askVela – Chat & AI Support doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is askVela – Chat & AI Support?
askVela – Chat & AI Support is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by askVeka.pro.
Is askVela – Chat & AI Support free?
askVela – Chat & AI Support offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Growth, Scale unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses askVela – Chat & AI Support?
askVela – Chat & AI Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does askVela – Chat & AI Support rank on Shopify?
askVela – Chat & AI Support currently sits at position #507 in the Chat category on Shopify. That places it in the top 51% of 993 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.