SupportReply for Shopify App Store
SupportReply is the #188 ranked helpdesk app on Shopify, with a free plan available, as of Sep 4, 2026.
SupportReply is a Shopify App Store app by WJETH Ventures, launched August 2025.
AppRanks data: SupportReply ranks #188 in Helpdesk on Shopify App Store, placing it in the top 74% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SupportReply is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by WJETH Ventures — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from SupportReply?
See SupportReply's alternatives ranked by audit score, rating, and review velocity.
About SupportReply
How SupportReply works
Reply to Instagram DMs instantly with AI-powered support that boosts satisfaction and saves time. Customers get real-time shipping updates by entering their order number, or answers to FAQs you control. You can customize your bot’s name, set up tailored responses, and get notified when a human needs to step in. Fully embedded in Shopify and GDPR compliant, it frees your team from repetitive support so you can focus on growing your business.
Screenshots
Key features
- Instantly reply to Instagram DMs with AI
- Provide real-time shipping updates using order number
- Customizable FAQ replies for common questions
- Your customers can request a human and you'll get notified in the app
- Customize your bot’s name to match your brand
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
Pricing plans
Start4.99/month
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Grow19.99/month
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Most popular Scale49.99/month
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Enterprise199.99/month
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Category rankings
As of Sep 4, 2026- Helpdesk#188of 257Top 74%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SupportReply ranks for 2 keywords across Shopify App Store. Here are the top 2:
- 1.helpdeskRank #229
- Rank #144
Competitors & alternatives
SupportReply doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is SupportReply?
SupportReply is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by WJETH Ventures.
Is SupportReply free?
SupportReply does not offer a permanent free plan on Shopify. Pricing starts at 4.99, and the listed tiers are Start, Grow, Scale. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses SupportReply?
SupportReply is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does SupportReply rank on Shopify?
SupportReply currently sits at position #188 in the Helpdesk category on Shopify. That places it in the top 73% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.