Side-by-side comparison · 24 data points
Reduce support time and improve customer satisfaction with instant Instagram support replies
| SupportReply | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | SupportReply | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | — | 4.8 ★ |
| Total reviews | 0 | 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 13 new |
| Languages | 1 supported | 6 supported |
| Listed since | Aug 2025 | Jul 2014 |
Based on the data on this page, Tidio: AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.8★ vs SupportReply's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: SupportReply at Free trial available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,339 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SupportReply's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Tidio: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — SupportReply's 0-review base may include the workflow context that matches your specific use case better than Tidio: AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SupportReply audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | SupportReply | Tidio |
|---|---|---|
| helpdesk | #2254 | #7 |
| ai customer support | #12628 | #223 |
Not featured in any section recently.
No tracked changes.
| Signal | SupportReply | Tidio |
|---|---|---|
| Average rating | — | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +13 |
| Reviews · last 90 days | — | +77 |
No reviews yet.
Both SupportReply and Tidio: AI Chatbot & Live Chat offer paid plans only. SupportReply starts at Free trial available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio: AI Chatbot & Live Chat holds the higher average rating (4.8★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,339 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SupportReply typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,339 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SupportReply and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SupportReply" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
