Ticketline: Support Tickets for Shopify App Store
By Bodanius
Ticketline: Support Tickets is the #56 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 5, 2026.
Ticketline: Support Tickets is a Shopify App Store app by Bodanius, launched March 2026. With a rating of 5.0★ from 1 reviews, it currently ranks #56 in the Helpdesk category.
AppRanks data: Ticketline: Support Tickets ranks #56 in Helpdesk on Shopify App Store, placing it in the top 22% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticketline: Support Tickets is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Bodanius — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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See Ticketline: Support Tickets's alternatives ranked by audit score, rating, and review velocity.
About Ticketline: Support Tickets
How Ticketline: Support Tickets works
Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop. Give small issues an easy path to you before they become chargebacks. Set up in minutes. No live chat to manage.
Screenshots
Key features
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Customer AccountsAllow customers to create and manage their own accounts.
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
Pricing plans
Starter4.99/month
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Growth8.99/month
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Most popular Pro19.99/month
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Category rankings
As of Sep 6, 2026- Helpdesk#56of 263Top 22%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Ticketline: Support Tickets ranks for 16 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #49
- Rank #5
- Rank #35
Competitors & alternatives
Ticketline: Support Tickets doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Ticketline: Support Tickets?
Ticketline: Support Tickets is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Bodanius.
Is Ticketline: Support Tickets free?
Ticketline: Support Tickets does not offer a permanent free plan on Shopify. Pricing starts at 4.99, and the listed tiers are Starter, Growth, Pro. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Ticketline: Support Tickets?
Ticketline: Support Tickets is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Ticketline: Support Tickets rank on Shopify?
Ticketline: Support Tickets currently sits at position #56 in the Helpdesk category on Shopify. That places it in the top 21% of 263 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Ticketline: Support Tickets integrate with?
Ticketline: Support Tickets lists 2 integrations on its Shopify marketplace page. The most prominent are Customer accounts, Shopify Admin. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Ticketline: Support Tickets support?
Ticketline: Support Tickets declares support for 11 languages on its Shopify marketplace listing: English, French, German, Italian, Japanese, Spanish, with 5 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.