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1. Listing metadata
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| SB | Ticketline | |
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| Tagline | ||
| Description | ||
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Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes.
| Metric | SB: Helpdesk, Live Chat & FAQs | Ticketline: Support Tickets |
|---|---|---|
| Rating | 4.6 ★ | ★ 5.0 ★ |
| Total reviews | ★ 317 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages | 1 supported | 11 supported |
| Listed since | Dec 2015 | Mar 2026 |
Based on the data on this page, Ticketline: Support Tickets is the stronger choice for most Shopify App Store merchants — 5.0★ vs SB: Helpdesk, Live Chat & FAQs's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free plan available, Ticketline: Support Tickets at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ticketline: Support Tickets's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Ticketline: Support Tickets; mid-market and enterprise merchants with specific feature requirements should evaluate both — SB: Helpdesk, Live Chat & FAQs's 317-review base may include the workflow context that matches your specific use case better than Ticketline: Support Tickets's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Ticketline: Support Tickets audit
| Last updated | — | — |
|---|
| Keyword | SB | Ticketline |
|---|---|---|
| helpdesk | #9 | #50 |
| contact forms | #70 | #92 |
| help center | #72 | #91 |
| contact form | #73 | #94 |
| customer support | #237 | #35 |
Not featured in any section recently.
Both SB: Helpdesk, Live Chat & FAQs and Ticketline: Support Tickets offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free plan available; Ticketline: Support Tickets starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Ticketline: Support Tickets has the higher average rating (5.0★ from 1 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 317 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Ticketline: Support Tickets holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). Ticketline: Support Tickets typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and Ticketline: Support Tickets both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ticketline: Support Tickets" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
