StepsAI is the #241 ranked chat app on Shopify, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 4, 2026.
StepsAI is a Shopify App Store app by Steps AI, launched March 2026. With a rating of 5.0★ from 1 reviews, it currently ranks #241 in the Chat category.
AppRanks data: StepsAI ranks #241 in Chat on Shopify App Store, placing it in the top 25% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
StepsAI is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Steps AI — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from StepsAI?
See StepsAI's alternatives ranked by audit score, rating, and review velocity.
About StepsAI
How StepsAI works
StepsAI helps merchants automate customer support and product discovery using an AI assistant trained on store data such as products, policies, FAQs, and content. It provides instant, accurate answers to shopper questions, reduces repetitive support tickets, and helps customers make confident purchase decisions. By offering consistent, 24/7 assistance across the storefront, StepsAI improves customer experience while saving time for support teams.
Screenshots
Key features
- AI-powered customer support trained on your store’s products and policies
- Instant answers to shopper questions directly on your storefront
- Product recommendations and buying guidance to improve conversions
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- All Growth Plan FeaturesEnjoy all features available in the Growth Plan.niche
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Checkout TrackingMonitor the checkout process to identify drop-off points.common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Gmail IntegrationConnect your site with Gmail for seamless email communication.common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Additional FeaturesExplore more features and capabilities available for your store.niche
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- Starter Plan FeaturesAccess all features included in the Starter plan.common
- Cloud StorageStore and manage up to 10GB of data securely in the cloud.
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Instant AnswersDeliver immediate answers to customer questions for enhanced support.niche
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.common
Pricing plans
Starter27/month
|
Growth76/month
|
Most popular Scale207/month
|
Category rankings
As of Sep 5, 2026- Chat#241of 976Top 25%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
StepsAI ranks for 5 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
StepsAI doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is StepsAI?
StepsAI is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Steps AI.
Is StepsAI free?
StepsAI does not offer a permanent free plan on Shopify. Pricing starts at 27, and the listed tiers are Starter, Growth, Scale. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses StepsAI?
StepsAI is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does StepsAI rank on Shopify?
StepsAI currently sits at position #241 in the Chat category on Shopify. That places it in the top 25% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does StepsAI integrate with?
StepsAI lists 7 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, Gmail, Hubspot, Slack, Whatsapp, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.