Simple Chat: Automated Support for Shopify App Store
By SA Inc.
Simple Chat: Automated Support is the #108 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 9, 2026.
Simple Chat: Automated Support is a Shopify App Store app by SA Inc., launched December 2025. With a rating of 5.0★ from 1 reviews, it currently ranks #108 in the Helpdesk category.
AppRanks data: Simple Chat: Automated Support ranks #108 in Helpdesk on Shopify App Store, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Simple Chat: Automated Support is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SA Inc. — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Simple Chat: Automated Support
How Simple Chat: Automated Support works
Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no coding required. It handles order tracking, cancellations, address changes, and back-in-stock notifications seamlessly. Our unified inbox manages both live chat and email in one place. Plus, it integrates directly with ShipHero for fulfillment data and Slack for team escalations. Deliver exceptional support 24/7 while reducing your team's workload.
Screenshots
Key features
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Shiphero IntegrationIntegrate with Shiphero for streamlined shipping management.
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Back-In-Stock AlertsNotify customers when out-of-stock products are available again.Niche
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.Common
Pricing plans
Standard
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Category rankings
As of Jul 9, 2026- Helpdesk#108of 215Top 51%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Simple Chat: Automated Support ranks for 17 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #100
- Rank #63
- Rank #76
Competitors & alternatives
Simple Chat: Automated Supportdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Simple Chat: Automated Support?
Simple Chat: Automated Support is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SA Inc..
Is Simple Chat: Automated Support free?
Simple Chat: Automated Support offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Simple Chat: Automated Support?
Simple Chat: Automated Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Simple Chat: Automated Support rank on Shopify?
Simple Chat: Automated Support currently sits at position #108 in the Helpdesk category on Shopify. That places it in the top 50% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Simple Chat: Automated Support integrate with?
Simple Chat: Automated Support lists 5 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, Email, ShipHero, Slack. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.