Side-by-side comparison
Answer shoppers over chat and email with AI that uses your orders and policies. Staff handle less
| Metric | Hosted Email | Simple Chat: AI helpdesk |
|---|---|---|
| Rating | 4.1 ★ | ★ 5.0 ★ |
| Total reviews | ★ 31 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Pricing tiers | 2 tiers | 2 tiers |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
Hosted Email and Simple Chat each lead on different measured dimensions — pick by the one that matters most to you.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Hosted Email audit • Simple Chat: AI helpdesk audit
| Field | Hosted | Simple Chat |
|---|---|---|
| Tagline | ||
| Listing audit | 80/100 listing audit | 88/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Listed since |
|---|
| Jul 2020 |
| Dec 2025 |
| Listed |
|---|
| Keyword | Hosted | Simple Chat |
|---|---|---|
| helpdesk | #109 | #61 |
Both Hosted Email and Simple Chat: AI helpdesk offer a free plan. Hosted Email lists no paid plan with a published price; Simple Chat: AI helpdesk lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Simple Chat: AI helpdesk has the higher average rating (5.0★ from 1 reviews) compared to Hosted Email (4.1★ from 31 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Simple Chat: AI helpdesk holds the higher average rating (5.0★ vs 4.1★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Hosted Email has more published reviews to read for user-reported install experience (31 vs 1).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Hosted Email has 31 published reviews; Simple Chat: AI helpdesk has 1 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Hosted Email and Simple Chat: AI helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simple Chat: AI helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.