Serviceform is the #276 ranked chat app on Shopify, with a free plan available, as of Sep 5, 2026.
Serviceform is a Shopify App Store app by Serviceform, launched January 2026.
AppRanks data: Serviceform ranks #276 in Chat on Shopify App Store, placing it in the top 29% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Serviceform is a newly-listed Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
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About Serviceform
How Serviceform works
Serviceform provides real-time assistance for shoppers by answering questions, showing similar products and recommendations, driving upsell and cross sell revenue with specialised widgets and capturing leads throughout the store. The AI Agent stays with the customer as they move between pages, keeping context and reducing drop-offs. Merchants can customize prompts, manage conversations, and review insights from a single dashboard.
Screenshots
Key features
- AI Agent that follows customers across pages to keep conversations active
- Upsell and cross sell products based on personalised recommendations
- Lead capture built into every conversation to build your contact list
- Customizable prompts and messages tailored to your store’s needs
- Unified dashboard to manage chats, settings, and visitor insights
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- A/B TestingRun experiments to compare variations and optimize user experience.common
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered RecommendationsProvide personalized product recommendations using AI.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.differentiator
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.common
- Cart DrawerProvide a quick view of the cart without leaving the current page.niche
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout UpsellEncourage additional purchases during the checkout process to increase order value.common
- Click-Through Rate TrackingMonitor click-through rates to assess campaign effectiveness.common
- Conversion Rate OptimizationAnalyze and improve your conversion rates for better sales performance.common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Custom Rules ManagementCreate and manage custom rules for various store functionalities.niche
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Drag-and-Drop EditorEasily create and customize content using a drag-and-drop interface.niche
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Free AccessEnjoy free access to the app with no hidden costs.niche
- Free Gift OffersAttract customers with promotions for free gifts with purchases.niche
- Free Shipping OptionsOffer free shipping to enhance customer satisfaction and sales.niche
- Gift Wrapping OptionsProvide customers with various gift wrapping choices for their purchases.
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Currency SupportEnable transactions in multiple currencies for global customers.niche
- Multi-Language SupportOffer a multilingual experience for your customers.common
- One-Click Add-OnsAllow customers to easily add products with a single click during checkout.niche
- Optimization SuggestionsReceive actionable recommendations to enhance performance.common
- Custom Pop-UpsCreate targeted pop-ups for promotions, reviews, and discounts to engage visitors.common
- Priority ProcessingProcess tasks or orders with higher urgency to meet critical deadlines.niche
- Product Add-OnsEnhance products with customizable add-on options for customers.niche
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- Shipping ProtectionOffer protection for shipments against loss or damage.niche
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Thank You Page UpsellOffer upsells on your thank you pages to increase customer value.niche
- Tiered Pricing and DiscountsImplement tiered pricing strategies to reward bulk purchases.niche
- Unlimited BundlesCreate and offer an unlimited number of bundle deals to customers.niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Voice SupportProvide assistance to customers through voice communication channels.common
- Warranty ManagementManage product warranties to enhance customer trust and satisfaction.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Zoho CRM IntegrationIntegrate with Zoho CRM to manage customer relationships effectively.niche
- Instant SuggestionsProvide users with real-time suggestions based on their input.common
- Unlimited Conversation ManagementEngage in unlimited conversations with your customers.niche
Pricing plans
Free
|
Basic99/month |
Category rankings
As of Sep 5, 2026- Chat#276of 976Top 29%
- Upsell and cross-sell#413of 1,140Top 37%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Serviceform ranks for 4 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Serviceform doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Serviceform?
Serviceform is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Serviceform.
Is Serviceform free?
Serviceform offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Basic unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Serviceform?
Serviceform is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Serviceform rank on Shopify?
Serviceform currently sits at position #276 in the Chat category on Shopify. That places it in the top 28% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Serviceform integrate with?
Serviceform lists 6 integrations on its Shopify marketplace page. The most prominent are ActiveCampaign, Hubspot, Pipedrive, Salesforce, Zapier, Zoho. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Serviceform support?
Serviceform declares support for 11 languages on its Shopify marketplace listing: English, Spanish, Finnish, Swedish, Danish, French, with 5 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.