Replyco ‑ eCommerce Helpdesk for Shopify App Store
Replyco ‑ eCommerce Helpdesk is the #65 ranked helpdesk app on Shopify, with a 3.3 average rating from 12 reviews, with a free plan available, as of July 8, 2026.
Replyco ‑ eCommerce Helpdesk is a Shopify App Store app by Replyco - eCommerce Helpdesk, launched October 2022. With a rating of 3.3★ from 12 reviews, it currently ranks #65 in the Helpdesk category.
AppRanks data: Replyco ‑ eCommerce Helpdesk ranks #65 in Helpdesk on Shopify App Store, placing it in the top 31% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Replyco ‑ eCommerce Helpdesk is a mixed-rating Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 12 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Replyco - eCommerce Helpdesk — established developer track record
Cons
- −Average rating below 4.0 (3.3★) — read recent low-star reviews before committing
- −Limited review base (12) — ratings can shift significantly with new feedback
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About Replyco ‑ eCommerce Helpdesk
How Replyco ‑ eCommerce Helpdesk works
With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.
Screenshots
Key features
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
- Save time with customizable email templates (canned responses).
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Differentiator
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.Common
- Linnworks IntegrationConnect with Linnworks for streamlined order and inventory management.
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Unlimited IntegrationsIntegrate with an unlimited number of third-party applications and services.
- Workflow AutomationAutomate repetitive tasks and processes to improve efficiency.
Pricing plans
L45/month
|
M55/month
|
Most popular S65/month
|
Category rankings
As of Jul 8, 2026- Helpdesk#65of 215Top 31%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Replyco ‑ eCommerce Helpdesk ranks for 11 keywords across Shopify App Store. Here are the top 3:
- Rank #25
- 2.helpdeskRank #32
- Rank #44
Competitors & alternatives
Replyco ‑ eCommerce Helpdeskdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Replyco ‑ eCommerce Helpdesk?
Replyco ‑ eCommerce Helpdesk is an app for Shopify. It currently holds a 3.3-star rating from 12 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Replyco - eCommerce Helpdesk.
Is Replyco ‑ eCommerce Helpdesk free?
Replyco ‑ eCommerce Helpdesk does not offer a permanent free plan on Shopify. Pricing starts at 45, and the listed tiers are L, M, S. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Replyco ‑ eCommerce Helpdesk?
Replyco ‑ eCommerce Helpdesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Replyco ‑ eCommerce Helpdesk rank on Shopify?
Replyco ‑ eCommerce Helpdesk currently sits at position #65 in the Helpdesk category on Shopify. That places it in the top 30% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Replyco ‑ eCommerce Helpdesk integrate with?
Replyco ‑ eCommerce Helpdesk lists 6 integrations on its Shopify marketplace page. The most prominent are Amazon, eBay, Facebook Messenger, Linnworks, Many More, Telegram. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.