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1. Listing metadata
Field-level data| SB | Replyco ‑ eCommerce Helpdesk | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Last updated | — | — |
| SB | Replyco ‑ eCommerce Helpdesk | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.
| Metric | SB: Helpdesk, Live Chat & FAQs | Replyco ‑ eCommerce Helpdesk |
|---|---|---|
| Rating | ★ 4.6 ★ | 4.3 ★ |
| Total reviews | ★ 317 | 12 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2015 | Oct 2022 |
SB: Helpdesk, Live Chat & FAQs edges out Replyco ‑ eCommerce Helpdesk on rating (4.6★ vs 4.3★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free plan available, Replyco ‑ eCommerce Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 12), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Replyco ‑ eCommerce Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Replyco ‑ eCommerce Helpdesk's 12-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Replyco ‑ eCommerce Helpdesk audit
| Keyword | SB | Replyco ‑ eCommerce Helpdesk |
|---|---|---|
| help desk | #9 | #13 |
| helpdesk | #111 | #201 |
| helpdesk software | #19 | #132 |
| ai helpdesk software | #33 | #172 |
| ai helpdesk | #39 | #24 |
Not featured in any section recently.
Both SB: Helpdesk, Live Chat & FAQs and Replyco ‑ eCommerce Helpdesk offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free plan available; Replyco ‑ eCommerce Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs has the higher average rating (4.6★ from 317 reviews) compared to Replyco ‑ eCommerce Helpdesk (4.3★ from 12 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SB: Helpdesk, Live Chat & FAQs holds the higher average rating (4.6★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 12), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). Replyco ‑ eCommerce Helpdesk typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and Replyco ‑ eCommerce Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Replyco ‑ eCommerce Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
