Rep AI: AI Agent & Live Chat for Shopify App Store
Rep AI: AI Agent & Live Chat is the #57 ranked chat app on Shopify, with a 4.7 average rating from 113 reviews, with a free plan available, as of Sep 5, 2026.
Rep AI: AI Agent & Live Chat is a Shopify App Store app by Rep AI Technologies Inc., launched April 2022. With a rating of 4.7★ from 113 reviews, it currently ranks #57 in the Chat category.
AppRanks data: Rep AI: AI Agent & Live Chat ranks #57 in Chat on Shopify App Store, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Rep AI: AI Agent & Live Chat is a highly rated Shopify app with a growing review traction. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 113 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Rep AI Technologies Inc. — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
Looking to switch from Rep AI: AI Agent & Live Chat?
See Rep AI: AI Agent & Live Chat's alternatives ranked by audit score, rating, and review velocity.
About Rep AI: AI Agent & Live Chat
How Rep AI: AI Agent & Live Chat works
Rep AI is a proactive AI shopping assistant for Shopify.
Its behavioral AI spots hesitating shoppers and opens an AI chat to recommend products, answer questions, and guide them to checkout.
A GPT-powered AI chatbot handles support 24/7—order status, returns, cancellations, FAQs—then hands off to live chat when needed. It learns your catalog, policies, and brand voice automatically and replies in each shopper's language.
Works with Gorgias, Zendesk, Klaviyo & Tapcart. Live in minutes.
Screenshots
Key features
- Behavioral AI spots hesitating shoppers and opens an AI chat to save the sale
- AI shopping assistant recommends products and guides shoppers to checkout
- Automates support 24/7: order tracking, returns & FAQs—deflecting tickets
- Hands off to live chat agents with the full conversation summarized
- GPT AI trained on your catalog, policies & brand voice—always on-brand
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- A/B TestingRun experiments to compare variations and optimize user experience.common
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI Product Recommendations and DescriptionsGenerate product recommendations and descriptions with AI.niche
- AI-Powered RecommendationsProvide personalized product recommendations using AI.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout UpsellEncourage additional purchases during the checkout process to increase order value.common
- Click-Through Rate TrackingMonitor click-through rates to assess campaign effectiveness.common
- COD VerificationVerify cash on delivery orders to reduce fraud and ensure payment.common
- Conversion Rate OptimizationAnalyze and improve your conversion rates for better sales performance.common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.niche
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email SupportGet support via email for detailed inquiries and assistance.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Funnel Performance AnalysisAnalyze and optimize your sales funnel performance effectively.differentiator
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Live SupportAccess real-time support through chat or online assistance.common
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Optimization SuggestionsReceive actionable recommendations to enhance performance.common
- Custom Pop-UpsCreate targeted pop-ups for promotions, reviews, and discounts to engage visitors.common
- Product Add-OnsEnhance products with customizable add-on options for customers.niche
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Recommendation PerformanceEvaluate the effectiveness of product recommendations based on customer feedback.common
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- TapCartCreate a mobile shopping experience with TapCart for easy customer access.
- Thank You Page UpsellOffer upsells on your thank you pages to increase customer value.niche
- Tiered Pricing and DiscountsImplement tiered pricing strategies to reward bulk purchases.niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chat WidgetImplement a chat widget to facilitate real-time customer support.common
- Instant SuggestionsProvide users with real-time suggestions based on their input.common
Pricing plans
Pay-as-you-Grow
|
Starter104/month
|
Most popular Basic209/month
|
Standard368/month
|
Category rankings
As of Sep 6, 2026- Chat#57of 976Top 6%
- Upsell and cross-sell#132of 1,140Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Rep AI: AI Agent & Live Chat ranks for 76 keywords across Shopify App Store. Here are the top 3:
- Rank #6
- 2.chat aiRank #10
- Rank #11
Competitors & alternatives
Rep AI: AI Agent & Live Chat doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Rep AI: AI Agent & Live Chat?
Rep AI: AI Agent & Live Chat is an app for Shopify. It currently holds a 4.7-star rating from 113 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Rep AI Technologies Inc.
Is Rep AI: AI Agent & Live Chat free?
Rep AI: AI Agent & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Basic, Standard unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Rep AI: AI Agent & Live Chat?
Rep AI: AI Agent & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base of 113 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Chat category on Shopify.
Where does Rep AI: AI Agent & Live Chat rank on Shopify?
Rep AI: AI Agent & Live Chat currently sits at position #57 in the Chat category on Shopify. That places it in the top 6% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Rep AI: AI Agent & Live Chat integrate with?
Rep AI: AI Agent & Live Chat lists 33 integrations on its Shopify marketplace page. The most prominent are Gorgias, Zendesk, Klaviyo & Tapcart. Live in minutes., Rep AI is a proactive AI shopping assistant for Shopify., Its behavioral AI spots hesitating shoppers and opens an AI chat to recommend products, answer questions, plus 27 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.