| Metric | REP AI: AI Sales & Support | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.5 ★ | ★ 4.8 ★ |
| Total reviews | 125 | ★ 1.4k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported |
On the measured data here, Tidio leads on more dimensions (4 vs 1). Pick REP AI if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: REP AI: AI Sales & Support audit • Tidio: AI Chatbot & Live Chat audit
| Field | REP AI | Tidio |
|---|---|---|
| Tagline | ||
| Listing audit | 93/100 listing audit | 98/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 6 supported |
| Listed since | Apr 2022 | Jul 2014 |
|---|
| Listed |
|---|
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| Keyword | REP AI | Tidio |
|---|---|---|
| live chat | #15 | #2 |
| ai helpdesk support | #11 | #29 |
| live chat app | #39 | #7 |
| ai live chat | #37 | #13 |
| ai chat | #41 | #11 |
Not featured in any section recently.
| Signal | REP AI | Tidio |
|---|---|---|
| Average rating | 4.5 ★ (125) | 4.8 ★ (1.4k) |
Review text isn't collected for this app yet (125 reviews on the marketplace).
Tidio is a very easy app for live and offline support. Easy to setup in the website and in all of other platforms, email, social. Very good job.
Been making our business much more organized.
Es funktioniert wirklich gut und die App wird von unseren Kunden gerne genutzt.
nice one
Both REP AI: AI Sales & Support and Tidio: AI Chatbot & Live Chat offer a free plan. REP AI: AI Sales & Support lists no paid plan with a published price; Tidio: AI Chatbot & Live Chat lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Tidio: AI Chatbot & Live Chat has the higher average rating (4.8★ from 1,358 reviews) compared to REP AI: AI Sales & Support (4.5★ from 125 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Tidio: AI Chatbot & Live Chat holds the higher average rating (4.8★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Tidio: AI Chatbot & Live Chat has more published reviews to read for user-reported install experience (1,358 vs 125).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: REP AI: AI Sales & Support has 125 published reviews; Tidio: AI Chatbot & Live Chat has 1,358 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. REP AI: AI Sales & Support and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from REP AI: AI Sales & Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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