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Shopify Inbox vs Rep AI
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Shopify Inbox | Rep AI | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Side-by-side comparison · 24 data points
| Shopify Inbox | Rep AI | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Shopify Inbox | Rep AI: AI Agent & Live Chat |
|---|---|---|
| Rating | 4.6 ★ | 4.6 ★ |
| Total reviews | ★ 5.8k | 114 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 3 | — |
| Review velocity (30d) | 55 new | — |
| Languages | 21 supported | 1 supported |
| Listed since | Aug 2019 | Apr 2022 |
Shopify Inbox and Rep AI: AI Agent & Live Chat are evenly matched on rating (4.6★ vs 4.6★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Shopify Inbox at Free, Rep AI: AI Agent & Live Chat at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Shopify Inbox has the larger user base (5,798 reviews vs 114), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Rep AI: AI Agent & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Inbox audit • Rep AI: AI Agent & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Shopify Inbox | Rep AI |
|---|---|---|
| live chat | #8 | #16 |
| email chat | #3 | #22 |
| ai chat | #27 | #14 |
| chat | #3 | #44 |
| chat buttons | #12 | #46 |
Not featured in any section recently.
| Signal | Shopify Inbox | Rep AI |
|---|---|---|
| Average rating | 4.6 ★ (5.8k) | 4.6 ★ (114) |
| Rating distribution | 580% 48% 33% 22% 17% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +9 | — |
| Reviews · last 30 days | +55 | — |
| Reviews · last 90 days | +271 | — |
Both Shopify Inbox and Rep AI: AI Agent & Live Chat offer paid plans only. Shopify Inbox starts at Free; Rep AI: AI Agent & Live Chat starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Shopify Inbox (4.6★, 5,798 reviews) and Rep AI: AI Agent & Live Chat (4.6★, 114 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.6★. Shopify Inbox does carry the larger published review base (5,798 vs 114). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Shopify Inbox has the deeper published review base (5,798 vs 114), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Shopify Inbox typically suits established teams with steady usage based on its published review base (5,798 reviews). Rep AI: AI Agent & Live Chat typically suits early-stage and growth-mode teams based on its published review base (114 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
The AI agent is horrible and cannot be turned off.
No reviews yet.
Migration support varies by app and category. Shopify Inbox and Rep AI: AI Agent & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Rep AI: AI Agent & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
