| Metric | Shopify Inbox | REP AI: AI Sales & Support |
|---|---|---|
| Rating | 4.5 ★ | 4.5 ★ |
| Total reviews | ★ 5.8k | 125 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 4 | — |
| Languages |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 1). Pick REP AI if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • REP AI: AI Sales & Support audit
| Field | Shopify Inbox | REP AI |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 93/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 21 supported |
| 1 supported |
| Listed since | Aug 2019 | Apr 2022 |
|---|
| Listed |
|---|
None
| Keyword | Shopify Inbox | REP AI |
|---|---|---|
| live chat | #7 | #15 |
| chat | #2 | #57 |
| ai chat | #21 | #39 |
| ai chatbot | #43 | #73 |
| chatbot | #45 | #80 |
Not featured in any section recently.
| Signal | Shopify Inbox | REP AI |
|---|---|---|
| Average rating | 4.5 ★ (5.8k) | 4.5 ★ (125) |
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Good getting better
Review text isn't collected for this app yet (125 reviews on the marketplace).
Both Shopify Inbox and REP AI: AI Sales & Support offer a free plan. Shopify Inbox lists no paid plan with a published price; REP AI: AI Sales & Support lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Shopify Inbox (4.5★, 5,818 reviews) and REP AI: AI Sales & Support (4.5★, 125 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.5★. Shopify Inbox does carry the larger published review base (5,818 vs 125). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,818 vs 125).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,818 published reviews; REP AI: AI Sales & Support has 125 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Shopify Inbox and REP AI: AI Sales & Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from REP AI: AI Sales & Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.