Mailo | AI Email Support for Shopify App Store
By MAILO AI
Mailo | AI Email Support is the #79 ranked helpdesk app on Shopify, with a 4.6 average rating from 6 reviews, with a free plan available, as of July 8, 2026.
Mailo | AI Email Support is a Shopify App Store app by MAILO AI, launched June 2023. With a rating of 4.6★ from 6 reviews, it currently ranks #79 in the Helpdesk category.
AppRanks data: Mailo | AI Email Support ranks #79 in Helpdesk on Shopify App Store, placing it in the top 37% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Mailo | AI Email Support is a highly rated Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by MAILO AI — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
Looking to switch from Mailo | AI Email Support?
See Mailo | AI Email Support's alternatives ranked by audit score, rating, and review velocity.
About Mailo | AI Email Support
How Mailo | AI Email Support works
Mailo - Connects your store to a powerful SaaS platform to revolutionize your customer support.
Automate email responses, save time, and reduce operational costs while providing fast, personalized service to your customers.
Perfect for businesses looking to streamline processes, enhance efficiency, and deliver exceptional support without added complexity.
Simplify your workflow and focus on growing your business with a tool designed for optimal results.
Screenshots
Key features
- Integration : Sync with Shopify for faster and efficient email management.
- Smart Inbox : Streamline emails with categorized views for easy management.
- Analysis : Gain insights from email trends to improve customer service.
- Classification : Organize emails by subject for quick and accurate responses.
- Order Tracking : Real-time updates keep customers informed effortlessly.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Checkout TrackingMonitor the checkout process to identify drop-off points.Common
- Customer Feedback CollectionGather insights and opinions from customers to improve services.
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Custom Email TemplatesCreate and customize email templates for various communications.Niche
- Gmail IntegrationConnect your site with Gmail for seamless email communication.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multiple User AccessManage access for 2 to 3 users in your account.
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Single User AccessProvide access for a single user in your account.Niche
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Ten User AccessAllow access for up to 10 users in your account.
- Email AutomationAutomate your email marketing campaigns for better engagement and efficiency.table-stakes
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.Common
Pricing plans
Starter19/month
|
Essentials69/month
|
Most popular Advanced199/month
|
Pro499/month
|
Category rankings
As of Jul 8, 2026- Helpdesk#79of 215Top 37%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Mailo | AI Email Support ranks for 13 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #133
- Rank #23
- Rank #61
Competitors & alternatives
Mailo | AI Email Supportdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Mailo | AI Email Support?
Mailo | AI Email Support is an app for Shopify. It currently holds a 4.6-star rating from 6 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by MAILO AI.
Is Mailo | AI Email Support free?
Mailo | AI Email Support does not offer a permanent free plan on Shopify. Pricing starts at 19, and the listed tiers are Starter, Essentials, Advanced. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Mailo | AI Email Support?
Mailo | AI Email Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Mailo | AI Email Support rank on Shopify?
Mailo | AI Email Support currently sits at position #79 in the Helpdesk category on Shopify. That places it in the top 37% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Mailo | AI Email Support integrate with?
Mailo | AI Email Support lists 6 integrations on its Shopify marketplace page. The most prominent are Gmail, Hostinger, IMAP, Infomaniak, Ionos, OVH. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.