Lumen is the #202 ranked helpdesk app on Shopify, with a free plan available, as of Sep 4, 2026.
Lumen is a Shopify App Store app by Mani Labs, launched May 2026.
AppRanks data: Lumen ranks #202 in Helpdesk on Shopify App Store, placing it in the top 77% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Lumen is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Mani Labs — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Lumen?
See Lumen's alternatives ranked by audit score, rating, and review velocity.
About Lumen
How Lumen works
Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed.
If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.
Screenshots
Key features
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
- Analytics dashboard tracks deflection rate and customer sentiment
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Advanced Analytics DashboardAccess a comprehensive analytics dashboard with advanced features and insights.niche
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- All Basic Plan FeaturesAccess all features included in the Basic Plan.niche
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Additional FeaturesExplore more features and capabilities available for your store.niche
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- ReportingGenerate and view reports on various metrics and data.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Real-Time AnswersProvide immediate responses to customer inquiries and issues.
Pricing plans
Free
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Pro29/month
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Most popular Pro69/month
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Category rankings
As of Sep 5, 2026- Helpdesk#202of 263Top 77%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Lumen ranks for 2 keywords across Shopify App Store. Here are the top 2:
- 1.helpdeskRank #233
- Rank #227
Competitors & alternatives
Lumen doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Lumen?
Lumen is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Mani Labs.
Is Lumen free?
Lumen offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Pro, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Lumen?
Lumen is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Lumen rank on Shopify?
Lumen currently sits at position #202 in the Helpdesk category on Shopify. That places it in the top 77% of 263 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Lumen integrate with?
Lumen lists 17 integrations on its Shopify marketplace page. The most prominent are any carrier Shopify supports., Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed., If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, plus 11 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.