- Category rank
- #232 in Helpdesk
- Price
- Free plan
- Listing audit
- 85/100
Lumen is a Shopify App Store app by Mani Labs, launched May 2026.
Lumen is the #232 ranked Helpdesk app on Shopify, with a free plan available, as of Oct 2, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 2, 2026
Lumen ranks #232 of 309 in Helpdesk on Shopify. It has no reviews on Shopify yet. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Lumen
How Lumen works
Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed.
If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.
Screenshots
