SB vs Lumen

Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs Lumen's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, Lumen at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lumen's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Lumen's 0-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is SB: Helpdesk, Live Chat & FAQs or Lumen cheaper?

Both SB: Helpdesk, Live Chat & FAQs and Lumen offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; Lumen starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Should I choose SB: Helpdesk, Live Chat & FAQs or Lumen?

AppRanks cannot separate these two on rating, because neither publishes one. SB: Helpdesk, Live Chat & FAQs does carry the larger published review base (317 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SB: Helpdesk, Live Chat & FAQs or Lumen?

Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). Lumen typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SB: Helpdesk, Live Chat & FAQs and Lumen?

Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and Lumen both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lumen" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.