Kommo: AI‑powered WhatsApp CRM for Shopify App Store
By Kommo
Kommo: AI‑powered WhatsApp CRM is the #104 ranked chat app on Shopify, with a 1.7 average rating from 7 reviews, with a free plan available, as of Sep 6, 2026.
Kommo: AI‑powered WhatsApp CRM is a Shopify App Store app by Kommo, launched September 2023. With a rating of 1.7★ from 7 reviews, it currently ranks #104 in the Chat category.
AppRanks data: Kommo: AI‑powered WhatsApp CRM ranks #104 in Chat on Shopify App Store, placing it in the top 11% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Kommo: AI‑powered WhatsApp CRM is a mixed-rating Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Kommo — established developer track record
Cons
- −Average rating below 4.0 (1.7★) — read recent low-star reviews before committing
- −Limited review base (7) — ratings can shift significantly with new feedback
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About Kommo: AI‑powered WhatsApp CRM
How Kommo: AI‑powered WhatsApp CRM works
Kommo is a messenger-based CRM with a powerful AI Agent designed to boost sales for small businesses.
Integrated with Shopify, WhatsApp, Instagram, and more, it features a unified inbox, chatbot builder, WhatsApp widget, and sales pipeline.
Kommo's AI Agent handles customer inquiries, manages inventory, gives personalized recommendations, and provides 24/7 support—automating sales and service effortlessly.
Screenshots
Key features
- Nurture and manage your Shopify orders effectively with Kommo's sales pipeline.
- Complete client info in lead profiles: contacts, tasks, notes, chats, & calls.
- Automate sales and communication with tools like Salesbot, AI agent & more.
- Add a website chat button to your Shopify store.
- Activate an AI agent for inquiries on shipping, products, payments, & policies.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.common
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Product RecommendationsProvide personalized product recommendations to boost sales.common
- Quick RepliesProvide instant responses to common customer inquiries.common
- Social Media ManagementManage and schedule posts across various social media platforms.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.niche
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.niche
Pricing plans
Shopify25/month
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Category rankings
As of Sep 6, 2026- Chat#104of 976Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Kommo: AI‑powered WhatsApp CRM ranks for 24 keywords across Shopify App Store. Here are the top 3:
- Rank #86
- Rank #98
- 3.ai chatRank #113
Competitors & alternatives
Kommo: AI‑powered WhatsApp CRM doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Kommo: AI‑powered WhatsApp CRM?
Kommo: AI‑powered WhatsApp CRM is an app for Shopify. It currently holds a 1.7-star rating from 7 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Kommo.
Is Kommo: AI‑powered WhatsApp CRM free?
Kommo: AI‑powered WhatsApp CRM does not offer a permanent free plan on Shopify. Pricing starts at 25, and the listed tiers are Shopify. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Kommo: AI‑powered WhatsApp CRM?
Kommo: AI‑powered WhatsApp CRM is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Kommo: AI‑powered WhatsApp CRM rank on Shopify?
Kommo: AI‑powered WhatsApp CRM currently sits at position #104 in the Chat category on Shopify. That places it in the top 11% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Kommo: AI‑powered WhatsApp CRM integrate with?
Kommo: AI‑powered WhatsApp CRM lists 5 integrations on its Shopify marketplace page. The most prominent are calendly, facebook messenger, instagram, whatsapp business api, zoom. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Kommo: AI‑powered WhatsApp CRM support?
Kommo: AI‑powered WhatsApp CRM declares support for 3 languages on its Shopify marketplace listing: English, Spanish, Portuguese (Brazil). Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.