Kommo vs Tidio

Side-by-side comparison

Kommo

1.6·7reviews

Build client relationships on AI-powered WhatsApp CRM to grow your business

shopifyFree trial available

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New comparison

Tidio

4.8·1.4kreviews

Sell more and handle customer support with an AI chatbot, live chat and email helpdesk.

shopifyFree plan available

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At a glance

9 metrics · ★ = leads on this metric

Feature comparison between Kommo: AI‑powered WhatsApp CRM and Tidio: AI Chatbot & Live Chat
Metric	Kommo: AI‑powered WhatsApp CRM	Tidio: AI Chatbot & Live Chat
Rating	1.6 ★	★ 4.8 ★
Total reviews	7	★ 1.4k
Free plan	Yes	Yes
Pricing	Free trial available	Free plan available
Pricing tiers	1 tier	★ 4 tiers
Listed features	5	5
Featured placements	—	1

AppRanks verdict

Generated from live data on this page

The call

On the measured data here, Tidio leads on more dimensions (4 vs 0). Pick Kommo if one of the points where it leads is what you need.

Where Tidio leads

Higher average rating: 4.8★ vs 1.6★.
More published reviews: 1,358 vs 7.
Lists a free plan; Kommo doesn't.
Available in more languages: 6 vs 3.

How this is generated

Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Kommo: AI‑powered WhatsApp CRM audit • Tidio: AI Chatbot & Live Chat audit

1. Listing metadata

Field-level data

Field	Kommo	Tidio
Tagline	“Build client relationships on AI-powered WhatsApp CRM to grow your business”	“Sell more and handle customer support with an AI chatbot, live chat and email helpdesk.”
Listing audit	90/100 listing audit	98/100 listing audit
Screenshots	3 images	6 images
Languages	EnglishSpanishPortuguese (Brazil)	EnglishGermanFrenchItalianPortuguese (Brazil)+1 more
Platforms	Shopify	Shopify
Developer	Kommo

Listed since	Sep 2023	Jul 2014

Listed	September 15, 2023	July 14, 2014

Keyword	Kommo	Tidio
messenger	#19	#27
ai chat	#131	#11
ai agent	#116	#72
ai chatbot	#206	#3
chat	#205	#4

9. Quality signals

Reviews · velocity · latest sentiment

Signal	Kommo	Tidio
Average rating	1.6 ★ (7)	4.8 ★ (1.4k)

5 latest reviews · each app

Kommo

Review text isn't collected for this app yet (7 reviews on the marketplace).

Tidio

Nov 13, 2026
Tidio is a very easy app for live and offline support. Easy to setup in the website and in all of other platforms, email, social. Very good job.
Manuka House - Miele di Manuka MGO & BIO · Italy
Nov 13, 2026
Been making our business much more organized.
Great Ape Grips · United States
Nov 13, 2026
Langwell Interiors · United Kingdom
Nov 12, 2026
Es funktioniert wirklich gut und die App wird von unseren Kunden gerne genutzt.
RoadBaker · Germany
Nov 10, 2026
nice one
Milwaukee Boot Company · United States

Frequently asked

Common questions about this comparison

Is Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat cheaper?

Tidio: AI Chatbot & Live Chat is cheaper to start with — it offers a free plan and Kommo: AI‑powered WhatsApp CRM doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.

Which has better reviews, Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Tidio: AI Chatbot & Live Chat has the higher average rating (4.8★ from 1,358 reviews) compared to Kommo: AI‑powered WhatsApp CRM (1.6★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Tidio: AI Chatbot & Live Chat holds the higher average rating (4.8★ vs 1.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Tidio: AI Chatbot & Live Chat has more published reviews to read for user-reported install experience (1,358 vs 7).

Which works better for small vs large Shopify App Store merchants?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Kommo: AI‑powered WhatsApp CRM has 7 published reviews; Tidio: AI Chatbot & Live Chat has 1,358 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Kommo: AI‑powered WhatsApp CRM and Tidio: AI Chatbot & Live Chat?

Migration support varies by app and category. Kommo: AI‑powered WhatsApp CRM and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kommo: AI‑powered WhatsApp CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Kommo vs Tidio

Kommo

Tidio

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Category features

6. Search rankings

7. Featured placements & badges

8. Activity in the last 90 days

Kommo · 1 changes

Tidio · 8 changes

9. Quality signals

5 latest reviews · each app

10. App details

Frequently asked

Is Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat cheaper?

Which has better reviews, Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Should I choose Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Which is faster to set up, Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Which works better for small vs large Shopify App Store merchants?

Can I migrate data between Kommo: AI‑powered WhatsApp CRM and Tidio: AI Chatbot & Live Chat?

Track these apps' keyword rankings and listing changes

More popular comparisons

Kommo vs Tidio

Kommo

Tidio

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Category features

6. Search rankings

7. Featured placements & badges

8. Activity in the last 90 days

Kommo · 1 changes

Tidio · 8 changes

9. Quality signals

5 latest reviews · each app

10. App details

Frequently asked

Is Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat cheaper?

Which has better reviews, Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Should I choose Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Which is faster to set up, Kommo: AI‑powered WhatsApp CRM or Tidio: AI Chatbot & Live Chat?

Which works better for small vs large Shopify App Store merchants?

Can I migrate data between Kommo: AI‑powered WhatsApp CRM and Tidio: AI Chatbot & Live Chat?

11. Other comparisons people make

vs Kommo

vs Tidio

Track these apps' keyword rankings and listing changes

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