Alhena: Shopping & Support AI for Shopify App Store
By Gleen AI
Alhena: Shopping & Support AI is the #193 ranked chat app on Shopify, with a 5.0 average rating from 4 reviews, with a free plan available, as of July 8, 2026.
Alhena: Shopping & Support AI is a Shopify App Store app by Gleen AI, launched March 2024. With a rating of 5.0★ from 4 reviews, it currently ranks #193 in the Chat category.
AppRanks data: Alhena: Shopping & Support AI ranks #193 in Chat on Shopify App Store, placing it in the top 50% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Alhena: Shopping & Support AI is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Gleen AI — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Alhena: Shopping & Support AI
How Alhena: Shopping & Support AI works
Alhena AI is an all-in-one AI solution that helps ecommerce brands automate support, improve product discovery & drive revenue. Helping shoppers discover products, recommend items, & answer questions like an in-store associate also includes an AI Visibility optimization tool that helps brands improve how they appear in AI search and discovery platforms. Built with vertical AI agents for industries like fashion, beauty, jewelry, and home. Install in minutes and start helping shoppers right away.
Screenshots
Key features
- AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
- Voice AI: AI-powered voice support across phone channels and chat.
- AI Support Concierge: Help brands reduce service costs post-purchase experience
- AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
- Vertical AI agents trained for fashion, beauty, home, travel & sports brands.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered RecommendationsProvide personalized product recommendations using AI.Differentiator
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.Common
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Checkout UpsellEncourage additional purchases during the checkout process to increase order value.Common
- Conversion Rate OptimizationAnalyze and improve your conversion rates for better sales performance.Differentiator
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- EncryptionUse encryption techniques to secure data and communications.Common
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Kustomer IntegrationIntegrate Kustomer for enhanced customer relationship management.Niche
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- One-Click Add-OnsAllow customers to easily add products with a single click during checkout.Niche
- One-Click UpsellsOffer additional products with a single click during the checkout process.Common
- Optimization SuggestionsReceive actionable recommendations to enhance performance.Common
- Custom Pop-UpsCreate targeted pop-ups for promotions, reviews, and discounts to engage visitors.Common
- Product Add-OnsEnhance products with customizable add-on options for customers.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.Differentiator
- Recommendation PerformanceEvaluate the effectiveness of product recommendations based on customer feedback.Common
- Review Request AutomationSend and manage requests for feedback and reviews.Common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Unlimited BundlesCreate and offer an unlimited number of bundle deals to customers.Niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Voice SupportProvide assistance to customers through voice communication channels.Common
- Warranty ManagementManage product warranties to enhance customer trust and satisfaction.Niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Live SupportAccess real-time support through chat or online assistance.Niche
- Product DiscoveryProvide tools that help customers discover new products effortlessly.Niche
Pricing plans
Free
|
Pro239/month
|
Most popular Growth599/month
|
Scale
|
Category rankings
As of Jul 8, 2026- Chat#193of 386Top 50%
- Upsell and cross-sell#240of 350Top 69%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Alhena: Shopping & Support AI ranks for 27 keywords across Shopify App Store. Here are the top 3:
- Rank #58
- Rank #59
- Rank #61
Competitors & alternatives
Alhena: Shopping & Support AIdoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Alhena: Shopping & Support AI?
Alhena: Shopping & Support AI is an app for Shopify. It currently holds a 5.0-star rating from 4 merchant reviews, and it has been listed on the marketplace since 2024. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Gleen AI.
Is Alhena: Shopping & Support AI free?
Alhena: Shopping & Support AI offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Pro, Growth unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Alhena: Shopping & Support AI?
Alhena: Shopping & Support AI is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Alhena: Shopping & Support AI rank on Shopify?
Alhena: Shopping & Support AI currently sits at position #193 in the Chat category on Shopify. That places it in the top 50% of 386 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Alhena: Shopping & Support AI integrate with?
Alhena: Shopping & Support AI lists 6 integrations on its Shopify marketplace page. The most prominent are Freshdesk, gladly, Gorgias, Kustomer, Salesforce, Zendesk. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Alhena: Shopping & Support AI support?
Alhena: Shopping & Support AI declares support for 47 languages on its Shopify marketplace listing: English, Chinese (Simplified), Japanese, Italian, Icelandic, Hindi, with 41 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.