Formilla Live Chat + Chatbot for Shopify App Store
By Formilla.com
Formilla Live Chat + Chatbot is the #235 ranked chat app on Shopify, with a 5.0 average rating from 21 reviews, with a free plan available, as of Sep 9, 2026.
Formilla Live Chat + Chatbot is a Shopify App Store app by Formilla.com, launched June 2014. With a rating of 5.0★ from 21 reviews, it currently ranks #235 in the Chat category.
AppRanks data: Formilla Live Chat + Chatbot ranks #235 in Chat on Shopify App Store, placing it in the top 24% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Formilla Live Chat + Chatbot is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 21 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Formilla.com — established developer track record
Cons
- −Limited review base (21) — ratings can shift significantly with new feedback
Looking to switch from Formilla Live Chat + Chatbot?
See Formilla Live Chat + Chatbot's alternatives ranked by audit score, rating, and review velocity.
About Formilla Live Chat + Chatbot
How Formilla Live Chat + Chatbot works
Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now.
Customers prefer live chat over phone & email since they can get immediate assistance.
Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.
Screenshots
Key features
- See visitors on your site in real-time and request to chat right from our app.
- Enable an A.I. Chatbot powered by ChatGPT for 24/7 support.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- Android TargetingTailor marketing efforts for users on Android devices.niche
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Branding RemovalEasily remove branding elements from your store or products.niche
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- iPhone ManagementManage and optimize your iPhone devices and applications.
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
Pricing plans
Free
|
Premium17.49/month
|
Most popular Pro49.99/month
|
Enterprise299.99/month
|
Ratings and reviews
- 523 (110%)
- 41 (5%)
- 30 (0%)
- 20 (0%)
- 10 (0%)
Category rankings
As of Sep 10, 2026- Chat#235of 980Top 24%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Formilla Live Chat + Chatbot ranks for 32 keywords across Shopify App Store. Here are the top 3:
- Rank #14
- Rank #75
- 3.chatboxRank #78
Competitors & alternatives
Formilla Live Chat + Chatbot doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Formilla Live Chat + Chatbot?
Formilla Live Chat + Chatbot is an app for Shopify. It currently holds a 5.0-star rating from 21 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Formilla.com.
Is Formilla Live Chat + Chatbot free?
Formilla Live Chat + Chatbot offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Premium, Pro, Enterprise unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Formilla Live Chat + Chatbot?
Formilla Live Chat + Chatbot is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Formilla Live Chat + Chatbot rank on Shopify?
Formilla Live Chat + Chatbot currently sits at position #235 in the Chat category on Shopify. That places it in the top 24% of 980 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Formilla Live Chat + Chatbot integrate with?
Formilla Live Chat + Chatbot lists 6 integrations on its Shopify marketplace page. The most prominent are Android, Google Analytics, InfusionSoft, iPhone, WordPress, Zapier. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Formilla Live Chat + Chatbot reviews?
Formilla Live Chat + Chatbot has received 0 reviews in the last 30 days, 0 in the last 90 days. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.