dixa is the #55 ranked helpdesk app on Shopify, with a free plan available, as of July 8, 2026.
dixa is a Shopify App Store app by Dixa Aps, launched July 2025.
AppRanks data: dixa ranks #55 in Helpdesk on Shopify App Store, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
dixa is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Dixa Aps — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from dixa?
See dixa's alternatives ranked by audit score, rating, and review velocity.
About dixa
How dixa works
Dixa is a customer service platform that combines omnichannel support with a powerful AI and automation engine. Our platform is built on a Human + AI philosophy. We believe repetitive inquiries should be handled by AI, so human agents can deliver valuable experiences through empathy and genuine connection. We integrate natively with the broader e-commerce ecosystem. This includes our Shopify app, which lets your team view and update Shopify orders directly inside Dixa’s unified agent workspace.
Screenshots
Key features
- All support channels and customer data in a one-screen agent workspace.
- AI Agent that handles repetitive tasks on chat, email and social.
- Powerful workflow automation with an intuitive drag and drop builder.
- Two-way Shopify integration that lets you access and edit orders within Dixa.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI-Powered ResponsesGenerate automated responses using AI technology.Differentiator
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Differentiator
- Business Hours ManagementSet and manage your business operating hours effectively.Common
- Callback ServiceImplement callback functionality to enhance user interactions.
- Chat AssignmentAssign chats to specific team members for better management.Common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.Common
- Chat FlowsCreate structured chat flows to guide conversations effectively.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Differentiator
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- PhoneUtilize phone features for customer support and communication.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.Common
- Quick RepliesProvide instant responses to common customer inquiries.Common
- Real-Time TranslationTranslate content instantly for a global audience.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Voice SupportProvide assistance to customers through voice communication channels.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
Pricing plans
Growth109/month
|
Ultimate169/month
|
Most popular Prime215/month
|
Category rankings
As of Jul 8, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
dixa ranks for 16 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #92
- Rank #18
- Rank #90
Competitors & alternatives
dixadoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is dixa?
dixa is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Dixa Aps.
Is dixa free?
dixa does not offer a permanent free plan on Shopify. Pricing starts at 109, and the listed tiers are Growth, Ultimate, Prime. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses dixa?
dixa is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does dixa rank on Shopify?
dixa currently sits at position #55 in the Helpdesk category on Shopify. That places it in the top 26% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does dixa integrate with?
dixa lists 6 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, Ada, Braze, Jira, Klaviyo, Recharge. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.