dixa vs Hosted

Dixa is a customer service platform that combines omnichannel support with a powerful AI and automation engine. Our platform is built on a Human + AI philosophy. We believe repetitive inquiries should be handled by AI, so human agents can deliver valuable experiences through empathy and genuine connection. We integrate natively with the broader e-commerce ecosystem. This includes our Shopify app, which lets your team view and update Shopify orders directly inside Dixa’s unified agent workspace.

Hosted Email gives your store business email on your own domain, so you can reply to customers from an address like you@yourstore.com rather than a free email provider. Mailboxes work with all modern email clients and mobile apps, so you can keep the email client you already use. You can also receive and reply to emails directly from your store's admin, and control which staff can access each mailbox. We also migrate your existing mailbox for you.