Cortimo — AI Customer Support for Shopify App Store
By Cortimo
Cortimo — AI Customer Support is the #947 ranked chat app on Shopify, with a 1.0 average rating from 1 review, with a free plan available, as of Sep 5, 2026.
Cortimo — AI Customer Support is a Shopify App Store app by Cortimo, launched May 2026. With a rating of 1.0★ from 1 reviews, it currently ranks #947 in the Chat category.
AppRanks data: Cortimo — AI Customer Support ranks #947 in Chat on Shopify App Store, placing it in the top 98% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Cortimo — AI Customer Support is a mixed-rating Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Cortimo — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Cortimo — AI Customer Support
How Cortimo — AI Customer Support works
Most customer support questions are repetitive: "where is my order", "can I return this", "is it in stock". Cortimo answers them instantly using your real Shopify catalog, orders, and store policies — so your team only handles cases that genuinely need a human. Customers don't just get answers — they take action. Returns, refunds, cancellations, and order tracking happen inside the conversation through structured action cards, with actual order data pulled from Shopify in real time.
Screenshots
Key features
- Customers self-serve refunds, returns, cancellations, and order tracking in chat
- Answers from your real Shopify catalog, orders, and policies
- Customize AI agents and add new specialized agents from your dashboard
- Run Python code in chat for advanced workflows
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- All Basic Plan FeaturesAccess all features included in the Basic Plan.niche
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Dedicated Customer SupportWork with a dedicated support team for personalized assistance.niche
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Starter Plan FeaturesAccess all features included in the Starter plan.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Unlimited Agent AccessAdd an unlimited number of agents to your support team.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Product QuestionsManage and respond to customer inquiries about your products.
- Returns HandlingEfficiently manage product returns and exchanges to enhance customer satisfaction.niche
Pricing plans
Starter29/month
|
Pro79/month
|
Most popular Business199/month
|
Category rankings
As of Sep 6, 2026- Chat#947of 976Top 98%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Cortimo — AI Customer Support ranks for 15 keywords across Shopify App Store. Here are the top 3:
- Rank #54
- Rank #94
- Rank #95
Competitors & alternatives
Cortimo — AI Customer Support doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Cortimo — AI Customer Support?
Cortimo — AI Customer Support is an app for Shopify. It currently holds a 1.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Cortimo.
Is Cortimo — AI Customer Support free?
Cortimo — AI Customer Support does not offer a permanent free plan on Shopify. Pricing starts at 29, and the listed tiers are Starter, Pro, Business. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Cortimo — AI Customer Support?
Cortimo — AI Customer Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Cortimo — AI Customer Support rank on Shopify?
Cortimo — AI Customer Support currently sits at position #947 in the Chat category on Shopify. That places it in the top 97% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Cortimo — AI Customer Support support?
Cortimo — AI Customer Support declares support for 7 languages on its Shopify marketplace listing: English, French, German, Romanian, Russian, Spanish, with 1 additional locale documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.