Amity: AI Customer Support for Shopify App Store
Amity: AI Customer Support is the #184 ranked helpdesk app on Shopify, with a free plan available, as of Sep 5, 2026.
Amity: AI Customer Support is a Shopify App Store app by OT Software Group, Inc., launched May 2026.
AppRanks data: Amity: AI Customer Support ranks #184 in Helpdesk on Shopify App Store, placing it in the top 70% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Amity: AI Customer Support is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by OT Software Group, Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Amity: AI Customer Support
How Amity: AI Customer Support works
Amity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences. Amity also suggests follow-ups, sends personalized marketing, powers abandoned cart recovery with voice agents, and shows every customer journey with session replays & analytics.
Screenshots
Key features
- Shared inbox for Gmail, Instagram, WhatsApp and every support channel
- Takes action: draft or auto-send and suggests next steps & follow-ups
- Proactive sales: voice agents can call and win back abandoned carts
- Personalised marketing: send customer specific marketing emails at scale
- Session replays: see every customers journey and replay analytics
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
Pricing plans
Free
|
Helpdesk10/month
|
Most popular Pro30/month
|
Category rankings
As of Sep 5, 2026- Helpdesk#184of 263Top 70%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Amity: AI Customer Support ranks for 9 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #170
- Rank #18
- Rank #24
Competitors & alternatives
Amity: AI Customer Support doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Amity: AI Customer Support?
Amity: AI Customer Support is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by OT Software Group, Inc.
Is Amity: AI Customer Support free?
Amity: AI Customer Support offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Helpdesk, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Amity: AI Customer Support?
Amity: AI Customer Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Amity: AI Customer Support rank on Shopify?
Amity: AI Customer Support currently sits at position #184 in the Helpdesk category on Shopify. That places it in the top 70% of 263 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Amity: AI Customer Support integrate with?
Amity: AI Customer Support lists 4 integrations on its Shopify marketplace page. The most prominent are Gmail, Instagram, Klaviyo, WhatsApp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.