Amity vs Gladly

Amity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences. Amity also suggests follow-ups, sends personalized marketing, powers abandoned cart recovery with voice agents, and shows every customer journey with session replays & analytics.

Gladly is an AI shopping assistant that helps shoppers find the right product, compare options, and check out without leaving the chat. Gladly remembers every conversation, so when a shopper asks about an order or comes back months later, it already knows what they bought and what they like. It connects to your Shopify catalog and orders, handles post-purchase questions like order status and returns, and brings in your team with full context when a person needs to step in.