Zoom Contact Center for Service Cloud Voice for Salesforce AppExchange
Zoom Contact Center for Service Cloud Voice is the #64 ranked telephony app on Salesforce, with a 2.0 average rating from 1 review, as a paid app, as of Jul 14, 2026.
Zoom Contact Center for Service Cloud Voice is a Salesforce AppExchange app by Zoom Video Communications, Inc.. With a rating of 2.0★ from 1 reviews, it currently ranks #64 in the Telephony category.
AppRanks data: Zoom Contact Center for Service Cloud Voice ranks #64 in Telephony on Salesforce AppExchange, placing it in the top 55% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zoom Contact Center for Service Cloud Voice is a mixed-rating Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Zoom Video Communications, Inc. — established developer track record
Cons
- −Average rating below 4.0 (2.0★) — read recent low-star reviews before committing
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Zoom Contact Center for Service Cloud Voice
How Zoom Contact Center for Service Cloud Voice works
A solution jointly defined by Zoom and Salesforce to deliver an AI-powered Customer Experience solution. Zoom Contact Center for Service Cloud Voice seamlessly integrates omni-channel engagements with CRM data by incorporating Zoom components within the Salesforce Omni-Channel widget. Through this integration, agents enhance their productivity by eliminating Toggle Tax with a unified, single pane of glass experience.
Zoom Contact Center efficiently routes callers through dynamic factors, such as consumer responses, identified data like account numbers, or predefined business rules. Callers are directed to the most appropriate resources, which leads to more efficient and personalized customer support.
Integration combines the best of both worlds by seamlessly incorporating Zoom's Live transcription and call recording within Salesforce native components, while leveraging Salesforce's comprehensive view of the customer.
Key features
- Deliver seamless journeys - Invite customers to engage with you across all channels, or proactively reach out to them. Deliver a personalized experience with pre-integrated data available to your customer service agents.
- Unified AI-powered agent experience- Reduce post-call effort and time by automatically synchronizing customer data and history for each interaction. Enable automated conversation summary powered by Einstein Generative AI.
- Next Best Action- Power Einstein Next Best Action with Zoom Contact Center real-time transcription, offering contextual agent guidance during live engagements.
- Self-service Now powered by agentic AI, Zoom Virtual Agent 2.0 delivers smarter, autonomous self-service experiences across chat and voice channels
- Quality Management and Insights- Help contact centers track and analyze customer interactions, measure agent performance, provide actionable insights, and proactively identify areas for improvement while maintaining organizational compliance
- Workforce Management- Enhance contact center operations by streamlining engagement forecasting, optimizing staff schedules, and simplifying agent management.
Category rankings
As of Jul 14, 2026- Telephony#64of 118Top 55%
- Agent Productivity#140of 306Top 46%
- Customer Service#553of 1,110Top 50%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Zoom Contact Center for Service Cloud Voice doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Zoom Contact Center for Service Cloud Voice?
Zoom Contact Center for Service Cloud Voice is an app for Salesforce. It currently holds a 2.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2025. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zoom Video Communications, Inc.
Is Zoom Contact Center for Service Cloud Voice free?
Zoom Contact Center for Service Cloud Voice does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Named annual, Named monthly, Concurrent annual. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Zoom Contact Center for Service Cloud Voice?
Zoom Contact Center for Service Cloud Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Zoom Contact Center for Service Cloud Voice rank on Salesforce?
Zoom Contact Center for Service Cloud Voice currently sits at position #64 in the Telephony category on Salesforce. That places it in the top 54% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Zoom Contact Center for Service Cloud Voice integrate with?
Zoom Contact Center for Service Cloud Voice lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.