Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud for Salesforce
- Category rank
- #43 in Chat And Web Conferencing
- Price from
- €6,000 / custom / month (EUR)
- Listing audit
- 74/100
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud is a Salesforce AppExchange app by Live Presence B.V..
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud is the #43 ranked Chat And Web Conferencing app on Salesforce, as a paid app, as of Nov 10, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 10, 2026
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud ranks #43 of 65 in Chat And Web Conferencing on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2023
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud
How Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud works
Live Presence Suite is a standard automated chat solution that serves large scale customer service departments, while meeting all IT-architecture and business requirements.
Behind a simple chat window hides an sophisticated, intelligent brain. This large language model is fed with more than 100 million conversations since 2008. Think of a chatbot, but far more advanced and intelligent. All automated chat-content is verified/compliant.
Our chat can effortlessly handle thousands of conversations at once during peak loads and in several languages.
We help our customers end-users personally and specifically in their client-situation in an automated way. The conversation uses the CRM-data of ServiceCloud or SalesCloud, for tailormade reasoning and answering the customer, and has a seamless integration with SF Live Chat. This contributes to a result-oriented solution that saves money and satisfies customers.
Our solution has proven to be able to do the work of 1.000 FTE with a single automated chat solution, while it resolves over 89% of customer related questions automatically (C-SAT: 8,2/10). In such cases every invested euro in our solution has lead to a saving of 175 euros.
Key features
- Founders of Intelligent Automated Chat. A premium customer-friendly automated chat solution. Over 20 years of experience with organizations in the field of retail, marketplaces, telecom, media, insurance and governments
- We design human conversations. Authentic dialogue makes the difference. We offer automated chat that feels like real, human interaction. Helpful, sympathetic and empathic. We are therefore a very efficient alternative for the traditional contact center.
- Unparalleled Technology. Remains incredibly cool during peak moments. From customer services, to streamlining workflow processes, or conducting sales. So powerful and fast that we can effortlessly handle thousands of conversations at once.
- Short time to market. The implementation will usually take around 12 weeks (until ‘live’). Our intent recognition is based on over 100 million conversations and is standard included. Specific company-related content will be swiftly added and updated.
- Real Intelligence (RI) as opposed to AI generated content. We use human intelligence. The client keeps total control over the automated conversations, and answers are checked by human eyes/brains before publishing; compliant with rules and regulations.
- Plug-in architecture. Combining and using different information systems, live chat systems or CRM systems is no problem at all thanks to the flexible use of standard and custom plugins. We have extensive experience with open standards (SOAP, JSON, WDDX).
- Minimal IT-footprint. Our technology operates completely stand-alone. A chat solution runs directly on the operating system and does not rely on third-party software such as middleware, .NET or Java. This guarantees maximum compatibility and performance.
- Enabling ad hoc content. We facilitate you to swiftly adjust the conversations in the event of an external malfunction or other ad hoc situation. Without loss of time and immediately relieving pressure on the other communication channels.
- Contact us! Be aware that the 'Get it now' button doesn't work for contacting us. If you're interested, please contact us via fabian.degraaf@livepresence.net
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (1)
role not classified yet
- Multi-Language SupportOffer a multilingual experience for your customers.
Ratings and reviews
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Chat And Web Conferencing#43of 65Top 67%
- Collaboration#256of 412Top 63%
- Customer Service#873of 1,159Top 76%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- 1.chatbotRank #29
- Rank #12
Competitors & alternatives
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud doesn't have curated competitor matchups yet.Other tracked Chat And Web Conferencing apps on Salesforce:
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Frequently asked questions
What is Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud?
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud is a Salesforce app by Live Presence B.V., listed in Chat And Web Conferencing. It has been listed since 2023.
Is Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud free?
No. Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud has no free plan on Salesforce; the paid plan is €6,000 / custom / month (EUR). Listed plans: License.
Where does Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud rank on Salesforce?
Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud ranks #43 of 65 apps in Chat And Web Conferencing on Salesforce.