Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud for Salesforce AppExchange
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud is the #42 ranked chat and web conferencing app on Salesforce, as a paid app, as of Sep 11, 2026.
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud is a Salesforce AppExchange app by Live Presence B.V..
AppRanks data: Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud ranks #42 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 65% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud is a newly-listed Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Live Presence B.V. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
How Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud works
Live Presence Suite is a standard automated chat solution that serves large scale customer service departments, while meeting all IT-architecture and business requirements.
Behind a simple chat window hides an sophisticated, intelligent brain. This large language model is fed with more than 100 million conversations since 2008. Think of a chatbot, but far more advanced and intelligent. All automated chat-content is verified/compliant.
Our chat can effortlessly handle thousands of conversations at once during peak loads and in several languages.
We help our customers end-users personally and specifically in their client-situation in an automated way. The conversation uses the CRM-data of ServiceCloud or SalesCloud, for tailormade reasoning and answering the customer, and has a seamless integration with SF Live Chat. This contributes to a result-oriented solution that saves money and satisfies customers.
Our solution has proven to be able to do the work of 1.000 FTE with a single automated chat solution, while it resolves over 89% of customer related questions automatically (C-SAT: 8,2/10). In such cases every invested euro in our solution has lead to a saving of 175 euros.
Key features
- Founders of Intelligent Automated Chat. A premium customer-friendly automated chat solution. Over 20 years of experience with organizations in the field of retail, marketplaces, telecom, media, insurance and governments
- We design human conversations. Authentic dialogue makes the difference. We offer automated chat that feels like real, human interaction. Helpful, sympathetic and empathic. We are therefore a very efficient alternative for the traditional contact center.
- Unparalleled Technology. Remains incredibly cool during peak moments. From customer services, to streamlining workflow processes, or conducting sales. So powerful and fast that we can effortlessly handle thousands of conversations at once.
- Short time to market. The implementation will usually take around 12 weeks (until ‘live’). Our intent recognition is based on over 100 million conversations and is standard included. Specific company-related content will be swiftly added and updated.
- Real Intelligence (RI) as opposed to AI generated content. We use human intelligence. The client keeps total control over the automated conversations, and answers are checked by human eyes/brains before publishing; compliant with rules and regulations.
- Plug-in architecture. Combining and using different information systems, live chat systems or CRM systems is no problem at all thanks to the flexible use of standard and custom plugins. We have extensive experience with open standards (SOAP, JSON, WDDX).
- Minimal IT-footprint. Our technology operates completely stand-alone. A chat solution runs directly on the operating system and does not rely on third-party software such as middleware, .NET or Java. This guarantees maximum compatibility and performance.
- Enabling ad hoc content. We facilitate you to swiftly adjust the conversations in the event of an external malfunction or other ad hoc situation. Without loss of time and immediately relieving pressure on the other communication channels.
- Contact us! Be aware that the 'Get it now' button doesn't work for contacting us. If you're interested, please contact us via [email protected]
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Multi-Language SupportOffer a multilingual experience for your customers.
Category rankings
As of Sep 12, 2026- Chat And Web Conferencing#42of 65Top 65%
- Collaboration#260of 401Top 65%
- Customer Service#693of 1,137Top 61%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- 1.chatbotRank #31
- Rank #9
Competitors & alternatives
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud doesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2023. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Live Presence B.V.
Is Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud free?
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud does not offer a permanent free plan on Salesforce. Pricing starts at 6000, and the listed tiers are License. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud rank on Salesforce?
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud currently sits at position #42 in the Chat And Web Conferencing category on Salesforce. That places it in the top 65% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud integrate with?
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Marketing Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud support?
Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud declares support for 5 languages on its Salesforce marketplace listing: nl, en, fr, de, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.