Live Presence Suite vs Alfred — Salesforce

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud vs Alfred

Side-by-side comparison · 24 data points

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

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Premium automated chat (a chatbot, but much more advanced) that feels like human interaction. Helpful, sympathetic and empathic. Unique LLM technology combined with intelligent conversation design. Seamless integration with ServiceCloud (CRM & live chat)

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1. Listing metadata

Field-level data

	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud	Alfred
Tagline	“Premium automated chat (a chatbot, but much more advanced) that feels like human interaction. Helpful, sympathetic and empathic. Unique LLM technology combined with intelligent conversation design. Seamless integration with ServiceCloud (CRM & live chat)”254 chars	“Vinton automatically captures meetings from Zoom, Teams, Meet, Slack, plus VoIP phone calls, in-person meetings and voice notes, turning every conversation into structured Salesforce data, insights and follow-ups. ”214 chars
Description	1197 / 2000 chars60% used	1145 / 2000 chars57% used
Screenshots	—	—
Languages	nlenfrdees	nlenfrdeda+10 more
Platforms	Salesforce	Salesforce
Developer	Live Presence B.V.

At a glance

8 metrics · auto-computed

Feature comparison between Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud and Alfred
Metric	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud	Alfred
Rating	—	5.0 ★
Total reviews	0	19
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	★ 2 tiers
Listed features	9	9
Languages	5 supported	15 supported
Listed since	Jul 2023	May 2023

Listed	July 18, 2023	May 10, 2023

Last updated	—	—

3. Features

As listed by each developer

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Founders of Intelligent Automated Chat. A premium customer-friendly automated chat solution. Over 20 years of experience with organizations in the field of retail, marketplaces, telecom, media, insurance and governments
We design human conversations. Authentic dialogue makes the difference. We offer automated chat that feels like real, human interaction. Helpful, sympathetic and empathic. We are therefore a very efficient alternative for the traditional contact center.
Unparalleled Technology. Remains incredibly cool during peak moments. From customer services, to streamlining workflow processes, or conducting sales. So powerful and fast that we can effortlessly handle thousands of conversations at once.
Short time to market. The implementation will usually take around 12 weeks (until ‘live’). Our intent recognition is based on over 100 million conversations and is standard included. Specific company-related content will be swiftly added and updated.
Real Intelligence (RI) as opposed to AI generated content. We use human intelligence. The client keeps total control over the automated conversations, and answers are checked by human eyes/brains before publishing; compliant with rules and regulations.
Plug-in architecture. Combining and using different information systems, live chat systems or CRM systems is no problem at all thanks to the flexible use of standard and custom plugins. We have extensive experience with open standards (SOAP, JSON, WDDX).
Minimal IT-footprint. Our technology operates completely stand-alone. A chat solution runs directly on the operating system and does not rely on third-party software such as middleware, .NET or Java. This guarantees maximum compatibility and performance.
Enabling ad hoc content. We facilitate you to swiftly adjust the conversations in the event of an external malfunction or other ad hoc situation. Without loss of time and immediately relieving pressure on the other communication channels.
Contact us! Be aware that the 'Get it now' button doesn't work for contacting us. If you're interested, please contact us via [email protected]

Alfred

*Maximize Efficiency: Work Faster* Let Vinton take notes and capture data during meetings. Pause and resume recordings. Automatically generate summaries, follow-ups, next steps directly in Salesforce against relevant Lead, Contact, Account, etc. records.
*Enhanced Visibility: Work Smarter* Gain visibility into interactions with prospects, customers, partners etc. Make better decisions, uncover trends, refine strategies, boost productivity. Use templates for context-specific insights.
*Automate follow-ups and updates* Use Field Agent to set up object-level rules & field-level prompts to create and manage auto-updates after every conversation, reducing time on CRM admin.
*Continuous Coaching: Always be learning* Vinton’s AI-driven coaching intelligence gives areas of improvement, training teams to deliver more effective engagements. "Ask Vinton" to engage in a Q&A about your meeting.
*Ready Your Org for Advanced AI* Create the data foundation needed for Agentforce / Claudeforce by turning conversations into Salesforce data. Hypercustomizable so you can "bring your own" enterprise AI account.

Keyword	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud	Alfred
chatbot	#311	#40

7. App details

Long-form description · keyword frequency

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Live Presence Suite is a standard automated chat solution that serves large scale customer service departments, while meeting all IT-architecture and business requirements. Behind a simple chat window hides an sophisticated, intelligent brain. This large language model is fed with more than 100 million conversations since 2008. Think of a chatbot, but far more advanced and intelligent. All automated chat-content is verified/compliant. Our chat can effortlessly handle thousands of conversations at once during peak loads and in several languages. We help our customers end-users personally and specifically in their client-situation in an automated way. The conversation uses the CRM-data of ServiceCloud or SalesCloud, for tailormade reasoning and answering the customer, and has a seamless integration with SF Live Chat. This contributes to a result-oriented solution that saves money and satisfies customers. Our solution has proven to be able to do the work of 1.000 FTE with a single automated chat solution, while it resolves over 89% of customer related questions automatically (C-SAT: 8,2/10). In such cases every invested euro in our solution has lead to a saving of 175 euros.

Top keywords

chat5×2.72%
automated4×2.17%
customer3×1.63%
automated chat2×1.09%
conversations2×1.09%
customers2×1.09%
intelligent2×1.09%
large2×1.09%
live2×1.09%
while2×1.09%

Alfred

Drive revenue. Eliminate admin. Improve sales & service execution. 🔶Vinton helps capture every conversation, automate CRM updates, close deals faster 🔶Less time spent on meeting admin, no missed insights. Every conversation captured, structured & turned into actionable Salesforce data 🔶Native in Salesforce, Vinton adds meeting recordings & transcripts into Salesforce Leads, Contacts, Opps, Accounts, Cases & other objects 🔶AI generates summary, meeting minutes, next steps, follow-up email, key topics, other insights like time spent speaking, longest monologue 🔶Field Agent creates or updates records automatically after every conversation; uses full record data & history to contextualise the updates 🔶Meeting insights in areas for improvement, coaching opportunities & continuous learning 🔶"Ask Vinton" across your entire conversation memory layer & Salesforce context 🔶Vinton Mobile App for voice notes, in-person meetings or offline recordings 🔶Vinton desktop app for bot-less transcription 🔶Templates for prompts to get context-specific insights. Use different templates for sales v recruitment v internal 🔶Bring your own AI

Top keywords

vinton5×3.36%
conversation4×2.68%
insights4×2.68%
meeting4×2.68%
salesforce4×2.68%
updates3×2.01%
admin2×1.34%
ai2×1.34%
data

Frequently asked

Common questions about this comparison

Is Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud or Alfred cheaper?

Alfred is the cheaper option — it offers a free plan (freemium). Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud or Alfred?

AppRanks cannot separate these two on rating, because neither publishes one. Alfred does carry the larger published review base (19 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud or Alfred?

Both apps are one-click installs from the Salesforce AppExchange. Alfred has the deeper published review base (19 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Alfred typically suits early-stage and growth-mode teams based on its published review base (19 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud and Alfred?

Migration support varies by app and category. Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud and Alfred both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud vs Alfred

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

1. Listing metadata

Alfred

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud · 0 changes

Alfred · 6 changes

7. App details

Frequently asked

Is Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud or Alfred cheaper?

Should I choose Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud or Alfred?

Which is faster to set up, Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud or Alfred?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud and Alfred?

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