Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX for Salesforce AppExchange
By Five9
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is the #19 ranked telephony app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Jul 14, 2026.
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is a Salesforce AppExchange app by Five9. With a rating of 5.0★ from 1 reviews, it currently ranks #19 in the Telephony category.
AppRanks data: Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX ranks #19 in Telephony on Salesforce AppExchange, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Five9 — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
How Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX works
EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers.
TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts.
TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.
Key features
- UNIFIES OMNI-CHANNEL EXPERIENCES Embeds Five9 contact center into your existing Service Cloud experience to equip agents with intuitive call controls for inbound, outbound, and blended calls and campaigns to boost productivity and efficiency.
- ELEVATES SELF-SERVICE INTERACTIONS Provides customers with self-service options through digital and voice AI Agents to reduce friction and hold times. Automates routine and repetitive tasks so your agents can focus on high-value tasks at hand.
- STREAMLINES AFTER-CALL WORK Reduces contact center handle times and after-call work with auto call summaries, updating Salesforce records and creating follow-up tasks. Agents spend less time wrapping up interactions, and more time focused on customers.
Category rankings
As of Jul 14, 2026- Telephony#19of 118Top 17%
- Agent Productivity#44of 306Top 15%
- Customer Service#161of 1,110Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX ranks for 8 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #7
- Rank #8
- 3.centerRank #8
Competitors & alternatives
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2022. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Five9.
Is Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX free?
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX rank on Salesforce?
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX currently sits at position #19 in the Telephony category on Salesforce. That places it in the top 16% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX integrate with?
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX support?
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX declares support for 4 languages on its Salesforce marketplace listing: en, fr, pt, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.