Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX for Salesforce
By Five9
- Category rank
- #22 in Telephony
- Price from
- $15 / custom / month (USD)
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is a Salesforce AppExchange app by Five9. With a rating of 5.0★ from 1 reviews, it currently ranks #22 in the Telephony category.
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is the #22 ranked Telephony app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Nov 8, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 8, 2026
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX ranks #22 of 123 in Telephony on Salesforce. It holds a 5.0★ average from 1 review on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2022
Cons
- −Only 1 review — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
How Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX works
EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers.
TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts.
TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.
Key features
- UNIFIES OMNI-CHANNEL EXPERIENCES Embeds Five9 contact center into your existing Service Cloud experience to equip agents with intuitive call controls for inbound, outbound, and blended calls and campaigns to boost productivity and efficiency.
