Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX has the higher average rating (5.0★ from 1 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Migration support varies by app and category. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs Five9 Fusion for — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.”255 chars
Description	1127 / 2000 chars56% used	1166 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	enfrptes
Platforms	Shopify	Shopify
Developer	Talkdesk	Five9

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	4 supported
Listed since	Apr 2016	Sep 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX audit

Listed	April 14, 2016	September 13, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
contact	#3	#29

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers. TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts. TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.

Top keywords

agents7×4.12%
contact3×1.76%
customers3×1.76%
empowers3×1.76%
empowers agents3×1.76%
agentforce2×1.18%
call2×1.18%
center2×1.18%

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX · 2 changes

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?