Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS for Salesforce
By Odigo
- Category rank
- #62 in Telephony
- Price from
- €20 / user / month (EUR)
- Listing audit
- 70/100
Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS is a Salesforce AppExchange app by Odigo. With a rating of 4.0★ from 1 reviews, it currently ranks #62 in the Telephony category.
Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS is the #62 ranked Telephony app on Salesforce, with a 4.0 average rating from 1 review, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS ranks #62 of 123 in Telephony on Salesforce. It holds a 4.0★ average from 1 review on Salesforce.
Pros
- +Listed on Salesforce since 2021
Cons
- −Only 1 review — the average can still move with a few new ratings
About Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS
How Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS works
History with Salesforce Odigo has been providing an Open CTI integration with Salesforce since 2013, with worldwide coverage and advanced features such as callbot, SMS, callback, outbound campaigns ... Back in 2021, Odigo was the 1st European Contact Center vendor to become a Salesforce Service Cloud Voice partner with Bring Your Own Telephony.
Up-to-date features Odigo brings its Contact Center and Voice expertise in Salesforce, with a complete feature set. With Odigo's real time transcriptions (120+ languages supported, and the most accurate phone transcription in the French market) natively connected with Salesforce Einstein AI, clients can have their customer service agents supported with the AI (Next Best Action, Call summaries) for faster call resolution and greater customer satisfaction. Odigo and Salesforce integrate to create unified agent and digital channel experiences for faster, smarter and more personalized services that can be supervised from anywhere in real-time.
Odigo strengths: 35 year history of innovation in Contact Center; Telecom operator and worldwide coverage; End-to-end commitment to provide both expertise and support; Open solutions.
Key features
- A native integration via a connector optimizes agent and customer experiences with multiple routing and distribution rules. Match your clients with the right agent at the right time with the right skills and on any channel.
- Designed with the needs of Salesforce users in mind, and natively integrates with the CRM to build seamless omnichannel experiences. Bringing clarity to customer conversations, by enabling you to leverage data from all your voice and digital channels.
