Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS for Salesforce AppExchange
By Odigo
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS is the #64 ranked telephony app on Salesforce, with a 4.0 average rating from 1 review, with a free plan available, as of Sep 12, 2026.
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS is a Salesforce AppExchange app by Odigo. With a rating of 4.0★ from 1 reviews, it currently ranks #64 in the Telephony category.
AppRanks data: Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS ranks #64 in Telephony on Salesforce AppExchange, placing it in the top 53% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS is a well-rated Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Odigo — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?
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About Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS
How Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS works
History with Salesforce Odigo has been providing an Open CTI integration with Salesforce since 2013, with worldwide coverage and advanced features such as callbot, SMS, callback, outbound campaigns ... Back in 2021, Odigo was the 1st European Contact Center vendor to become a Salesforce Service Cloud Voice partner with Bring Your Own Telephony.
Up-to-date features Odigo brings its Contact Center and Voice expertise in Salesforce, with a complete feature set. With Odigo's real time transcriptions (120+ languages supported, and the most accurate phone transcription in the French market) natively connected with Salesforce Einstein AI, clients can have their customer service agents supported with the AI (Next Best Action, Call summaries) for faster call resolution and greater customer satisfaction. Odigo and Salesforce integrate to create unified agent and digital channel experiences for faster, smarter and more personalized services that can be supervised from anywhere in real-time.
Odigo strengths: 35 year history of innovation in Contact Center; Telecom operator and worldwide coverage; End-to-end commitment to provide both expertise and support; Open solutions.
Key features
- A native integration via a connector optimizes agent and customer experiences with multiple routing and distribution rules. Match your clients with the right agent at the right time with the right skills and on any channel.
- Designed with the needs of Salesforce users in mind, and natively integrates with the CRM to build seamless omnichannel experiences. Bringing clarity to customer conversations, by enabling you to leverage data from all your voice and digital channels.
- Bring not only the voice media to Salesforce but also 70 native features such as call and chat bots, call handling features, call-back management, SMS, outbound campaigns, etc.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- CTI IntegrationIntegrate computer telephony systems for streamlined communication.
Category rankings
As of Sep 12, 2026- Telephony#64of 122Top 53%
- Agent Productivity#126of 308Top 41%
- Customer Service#470of 1,137Top 42%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS is an app for Salesforce. It currently holds a 4.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2021. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Odigo.
Is Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS free?
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Odigo for Service Cloud Voice. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS rank on Salesforce?
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS currently sits at position #64 in the Telephony category on Salesforce. That places it in the top 52% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS integrate with?
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS lists 5 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Financial Services Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS support?
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS declares support for 3 languages on its Salesforce marketplace listing: en, fr, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.