Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the higher average rating (4.7★ from 699 reviews) compared to Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS (4.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs Odigo for Salesforce — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Odigo for Salesforce Service Cloud Voice \| CTI, BYOT, phone, HVS
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.”253 chars
Description	1127 / 2000 chars56% used	1180 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	enfres
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Odigo

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Odigo for Salesforce Service Cloud Voice \| CTI, BYOT, phone, HVS
Rating	★ 4.7 ★	4.0 ★
Total reviews	★ 699	1
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	3 supported
Listed since	Apr 2016	Jun 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS offers a free tier (free_to_install) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS's 1-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS audit

Listed	April 14, 2016	June 29, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Odigo for Salesforce Service Cloud Voice \| CTI, BYOT, phone, HVS
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

History with Salesforce Odigo has been providing an Open CTI integration with Salesforce since 2013, with worldwide coverage and advanced features such as callbot, SMS, callback, outbound campaigns ... Back in 2021, Odigo was the 1st European Contact Center vendor to become a Salesforce Service Cloud Voice partner with Bring Your Own Telephony. Up-to-date features Odigo brings its Contact Center and Voice expertise in Salesforce, with a complete feature set. With Odigo's real time transcriptions (120+ languages supported, and the most accurate phone transcription in the French market) natively connected with Salesforce Einstein AI, clients can have their customer service agents supported with the AI (Next Best Action, Call summaries) for faster call resolution and greater customer satisfaction. Odigo and Salesforce integrate to create unified agent and digital channel experiences for faster, smarter and more personalized services that can be supervised from anywhere in real-time. Odigo strengths: 35 year history of innovation in Contact Center; Telecom operator and worldwide coverage; End-to-end commitment to provide both expertise and support; Open solutions.

Top keywords

salesforce6×3.55%
odigo5×2.96%
center3×1.78%
contact3×1.78%
contact center3×1.78%
ai2×1.18%
call2×1.18%
coverage2×

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS?