Q2 HDX is the #1011 ranked customer service app on Salesforce, as a paid app, as of Jul 15, 2026.
Q2 HDX is a Salesforce AppExchange app by Q2.
AppRanks data: Q2 HDX ranks #1011 in Customer Service on Salesforce AppExchange, placing it in the top 92% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Q2 HDX is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Q2 — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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See Q2 HDX's alternatives ranked by audit score, rating, and review velocity.
About Q2 HDX
How Q2 HDX works
Q2 HDX lets FIs deliver outstanding account holder experiences by merging digital and in-person interactions into one interface within Financial Services Cloud or Sales Cloud. Customer service representatives (CSRs) at FIs have historically had a limited view of their account holders’ user profiles and have had to access multiple separate systems to serve their customers. Now CSRs can access digital banking channels directly through Salesforce as they work with clients to manage their cases and meet their needs.
HDX provides a complete view of each account holder and enables FIs to deliver improved financial experiences by sharing intelligent customer insights directly from Q2’s digital solutions. These insights will drive personalized relationships, help FIs target product offerings, and enable CSRs to better manage customer service requests via integration with Financial Services Cloud.
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Key features
- Key Features • Integrates directly with Q2central to allow you to manage Q2 digital banking Users’ profiles directly in Salesforce • Search for a Q2 User and link them between Q2 and Salesforce
- • Unlock logins • Send password resets
- • Launch Customer Service Assist. Emulate Q2 Online Banking App to replicate customer issues and provide guidance. • Assist customers with transactions such as making payments, deposits, transfers, and enrolling in new services.
Category rankings
As of Jul 15, 2026- Customer Service#1011of 1,110Top 92%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Q2 HDX doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Q2 HDX?
Q2 HDX is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2019. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Q2.
Is Q2 HDX free?
Q2 HDX does not offer a permanent free plan on Salesforce. Pricing starts at 2000, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Q2 HDX?
Q2 HDX is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Q2 HDX rank on Salesforce?
Q2 HDX currently sits at position #1011 in the Customer Service category on Salesforce. That places it in the top 91% of 1,110 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.