360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI for Salesforce AppExchange
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the #1 ranked marketing app on Salesforce, with a 4.9 average rating from 1,277 reviews, as a paid app, as of July 10, 2026.
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is a Salesforce AppExchange app by 360 Degree Cloud Technologies Pvt. Ltd.. With a rating of 4.9★ from 1,277 reviews, it currently ranks #1 in the Marketing category.
AppRanks data: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI ranks #1 in Marketing on Salesforce AppExchange, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is a category-leading Salesforce app with an established review history. It is listed in the Marketing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1,277 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +1,277 reviews provide statistical reliability for the rating average
- +Published by 360 Degree Cloud Technologies Pvt. Ltd. — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
How 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI works
Texting Experts! Compare us with others, you’ll see the difference!
Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/
Key features
- Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
- Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
- Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
- AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
- Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
- Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
- Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
- THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
- Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.
Category rankings
As of Jul 10, 2026- Marketing#1of 931Top 1%
- Customer Service#2of 1,107Top 1%
- Sales#3of 1,708Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI ranks for 146 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTIdoesn't have curated competitor matchups yet. Other tracked marketing apps on Salesforce:
Frequently asked questions
What is 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is an app for Salesforce. It currently holds a 4.9-star rating from 1,277 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by 360 Degree Cloud Technologies Pvt. Ltd..
Is 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI free?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI does not offer a permanent free plan on Salesforce. Pricing starts at 7, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is actively installed across Salesforce stores tracked by AppRanks. Its review base of 1,277 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Marketing category on Salesforce.
Where does 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI rank on Salesforce?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI currently sits at position #1 in the Marketing category on Salesforce. That places it in the top 0% of 931 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI integrate with?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI lists 4 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Experience Cloud, Nonprofit Cloud, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI support?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.