Vonage Premier for vs Q2 HDX — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Q2 HDX

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Q2 HDX
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Q2 HDX is an industry-first integration between the Q2 digital banking platform and the Salesforce Financial Service Cloud/Sales Cloud Platform, setting the stage for deeper relationships and simpler, faster, 360-degree engagement across both platforms.”253 chars
Description	1144 / 2000 chars57% used	1053 / 2000 chars53% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Q2
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Q2 HDX
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Q2 HDX
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Nov 2019

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Q2 HDX
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Q2 HDX

Q2 HDX lets FIs deliver outstanding account holder experiences by merging digital and in-person interactions into one interface within Financial Services Cloud or Sales Cloud. Customer service representatives (CSRs) at FIs have historically had a limited view of their account holders’ user profiles and have had to access multiple separate systems to serve their customers. Now CSRs can access digital banking channels directly through Salesforce as they work with clients to manage their cases and meet their needs. HDX provides a complete view of each account holder and enables FIs to deliver improved financial experiences by sharing intelligent customer insights directly from Q2’s digital solutions. These insights will drive personalized relationships, help FIs target product offerings, and enable CSRs to better manage customer service requests via integration with Financial Services Cloud. *By completing this form, you agree that the information provided may be stored and handled in accordance with our https://www.q2.com/privacy-policy

Top keywords

fis4×2.56%
account3×1.92%
cloud3×1.92%
csrs3×1.92%
customer3×1.92%
digital3×1.92%
financial3×1.92%
q23×1.92%
access2×1.28%

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Q2 HDX cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Q2 HDX offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Q2 HDX starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Q2 HDX?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; Q2 HDX is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Q2 HDX?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Q2 HDX aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Q2 HDX?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and Q2 HDX both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Q2 HDX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Vonage Premier for Salesforce Voice Contact Center and CTI vs Q2 HDX

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Q2 HDX

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Q2 HDX cheaper?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Q2 HDX?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Q2 HDX?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Q2 HDX?

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