Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording for Salesforce
- Category rank
- #61 in Telephony
- Price
- Free plan
- Listing audit
- 71/100
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is a Salesforce AppExchange app by Amazon Web Services (Partner Network). With a rating of 2.9★ from 45 reviews, it currently ranks #61 in the Telephony category.
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is the #61 ranked Telephony app on Salesforce, with a 2.9 average rating from 45 reviews, free to use, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording ranks #61 of 123 in Telephony on Salesforce. It holds a 2.9★ average from 45 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2017
Cons
- −Average rating below 4.0 (2.9★) — read recent low-star reviews before committing
- −Only 45 reviews — the average can still move with a few new ratings
About Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
How Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording works
App by Amazon Web Services
As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance.
The integration of Amazon Connect and Salesforce Service Cloud combines the technology that powers Amazon.com’s global contact centers with the world’s #1 CRM platform. The built-in joint capabilities of Amazon Connect and Salesforce Service Cloud provide everything you need to build a complete, personalized experience through a single integration. Amazon Web Services and Salesforce provide scale and a pace of innovation to help you grow and evolve your contact center solution with your business’ and your customers’ needs.
Key features
- Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes. The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding.
- There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles.
