Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording for Salesforce AppExchange
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is the #62 ranked telephony app on Salesforce, with a 2.9 average rating from 45 reviews, with a free plan available, as of Sep 12, 2026.
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is a Salesforce AppExchange app by Amazon Web Services (Partner Network). With a rating of 2.9★ from 45 reviews, it currently ranks #62 in the Telephony category.
AppRanks data: Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording ranks #62 in Telephony on Salesforce AppExchange, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is a mixed-rating Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 45 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Amazon Web Services (Partner Network) — established developer track record
Cons
- −Average rating below 4.0 (2.9★) — read recent low-star reviews before committing
- −Limited review base (45) — ratings can shift significantly with new feedback
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About Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
How Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording works
App by Amazon Web Services
As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance.
The integration of Amazon Connect and Salesforce Service Cloud combines the technology that powers Amazon.com’s global contact centers with the world’s #1 CRM platform. The built-in joint capabilities of Amazon Connect and Salesforce Service Cloud provide everything you need to build a complete, personalized experience through a single integration. Amazon Web Services and Salesforce provide scale and a pace of innovation to help you grow and evolve your contact center solution with your business’ and your customers’ needs.
Key features
- Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes. The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding.
- There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles.
- Amazon Connect runs on AWS proven infrastructure operating in 77 Availability Zones within 24 geographic regions, making it more highly available, fault tolerant and scalable than if a contact center solution was run from a single data center.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call RecordingRecord calls for training, compliance, and quality assurance purposes.
- Contact Center IntegrationIntegrate your contact center with existing systems for better service.
Category rankings
As of Sep 12, 2026- Telephony#62of 122Top 51%
- Agent Productivity#122of 308Top 40%
- Customer Service#465of 1,137Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording ranks for 8 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #4
- Rank #11
- Rank #9
Competitors & alternatives
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is an app for Salesforce. It currently holds a 2.9-star rating from 45 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Amazon Web Services (Partner Network).
Is Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording free?
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording rank on Salesforce?
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording currently sits at position #62 in the Telephony category on Salesforce. That places it in the top 51% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording integrate with?
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording lists 7 integrations on its Salesforce marketplace page. The most prominent are Experience Cloud, Marketing Cloud, Financial Services Cloud, Sales Cloud, Service Cloud, Marketing Cloud, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording support?
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording declares support for 10 languages on its Salesforce marketplace listing: en, fr, de, it, ja, ko, with 4 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.