In-gage – AI Quality Assurance, Surveys & Case Categorisation for Salesforce
- Category rank
- #29 in Surveys
- Price from
- $3 / user / month (USD)
- Listing audit
- 66/100
In-gage – AI Quality Assurance, Surveys & Case Categorisation is a Salesforce AppExchange app by In-gage Technology Ltd. With a rating of 5.0★ from 7 reviews, it currently ranks #29 in the Surveys category.
In-gage – AI Quality Assurance, Surveys & Case Categorisation is the #29 ranked Surveys app on Salesforce, with a 5.0 average rating from 7 reviews, as a paid app, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
In-gage – AI Quality Assurance, Surveys & Case Categorisation ranks #29 of 57 in Surveys on Salesforce. It holds a 5.0★ average from 7 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2015
Cons
- −Only 7 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About In-gage – AI Quality Assurance, Surveys & Case Categorisation
How In-gage – AI Quality Assurance, Surveys & Case Categorisation works
Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights—all seamlessly integrated within Salesforce.
With AI-assisted QA, you can: ✅ Audit every customer interaction to ensure service consistency and compliance. ✅ Flag compliance risks in real time, reducing regulatory exposure. ✅ Score agent performance based on soft skills, adherence to process, and customer sentiment. ✅ Streamline coaching with instant, customisable scorecards and performance tracking.
Beyond Quality Assurance, In-gage AI also enhances: 🔹 AI-driven NPS analysis – Measure customer loyalty with automated feedback categorisation. 🔹 Case categorisation & routing – Automate case assignment for faster resolution. 🔹 Coaching & training insights – Identify skill gaps and deliver targeted coaching. 🔹 Service efficiency tracking – Monitor agent productivity and improve first contact resolution.
Showcase the value of your service teams with AI-powered insights that drive efficiency, compliance, and customer satisfaction.
Discover how In-gage AI can transform your quality assurance process today!
Key features
- AI-Assisted Quality Assurance • AI Compliance to instantly flag risks to the business • Emotion Analysis to highlight customer emotion and experience • Quality scorecards in Salesforce for efficient QA linked to cases and staff
