Side-by-side comparison · 24 data points
Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.
| Qualtrics - Customer Experience Management for Salesforce | In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation | |
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Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.
| Metric | Qualtrics - Customer Experience Management for Salesforce | In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 60 | 7 |
| Free plan | ★ Yes | — |
| Pricing | free_to_install | paid |
| Pricing tiers | — | 1 tier |
| Listed features | 3 | 3 |
| Languages | 16 supported | 1 supported |
| Listed since | Feb 2011 | Dec 2015 |
Based on the data on this page, In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Qualtrics - Customer Experience Management for Salesforce's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Qualtrics - Customer Experience Management for Salesforce offers a free tier (free_to_install) while In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage admins who need fast install and low risk should default to In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation; mid-market and enterprise admins with specific feature requirements should evaluate both — Qualtrics - Customer Experience Management for Salesforce's 60-review base may include the workflow context that matches your specific use case better than In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Qualtrics - Customer Experience Management for Salesforce audit • In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation audit
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| Keyword | Qualtrics - Customer Experience Management for Salesforce | In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation |
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| automate customer feedback | #2 | #11 |
| surveys | #281 | #13 |
| survey | #32 | #27 |
| feedback | #34 | #32 |
| survey app | #47 | #43 |
Qualtrics - Customer Experience Management for Salesforce is the cheaper option — it offers a free plan (free_to_install). In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation has the higher average rating (5.0★ from 7 reviews) compared to Qualtrics - Customer Experience Management for Salesforce (4.0★ from 60 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Qualtrics - Customer Experience Management for Salesforce has the deeper published review base (60 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Qualtrics - Customer Experience Management for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Qualtrics - Customer Experience Management for Salesforce and In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.