Is Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation cheaper?

Survey Force by Salesforce Labs is the cheaper option — it offers a free plan (free). In-gage – AI Quality Assurance, Surveys & Case Categorisation starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

In-gage – AI Quality Assurance, Surveys & Case Categorisation has the higher average rating (5.0★ from 7 reviews) compared to Survey Force by Salesforce Labs (3.2★ from 274 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

It depends on what you're optimizing for. Survey Force by Salesforce Labs fits better if you prioritize broader integrations; In-gage – AI Quality Assurance, Surveys & Case Categorisation is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Survey Force by Salesforce Labs has more onboarding documentation maturity (274 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Survey Force by Salesforce Labs typically suits early-stage and growth-mode stores based on its review-base composition (274 reviews). In-gage – AI Quality Assurance, Surveys & Case Categorisation aligns more with early-stage and growth-mode stores (7 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Survey Force by Salesforce Labs and In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Migration support varies by app and category. Survey Force by Salesforce Labs and In-gage – AI Quality Assurance, Surveys & Case Categorisation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from In-gage – AI Quality Assurance, Surveys & Case Categorisation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Survey Force by vs In-gage – AI Quality — Salesforce

Survey Force by Salesforce Labs vs In-gage – AI Quality Assurance, Surveys & Case Categorisation

Side-by-side comparison · 24 data points

Survey Force by Salesforce Labs

3.2·274reviews

Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.

Shopifyfree

Change

1. Listing metadata

Field-level data

	Survey Force by Salesforce Labs	In-gage – AI Quality Assurance, Surveys & Case Categorisation
Tagline	“Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.”116 chars	“Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.”241 chars
Description	648 / 2000 chars32% used	1130 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Salesforce Labs	In-gage Technology Ltd
Listed	August 30, 2010	December 14, 2015

At a glance

9 metrics · auto-computed

Feature comparison between Survey Force by Salesforce Labs and In-gage – AI Quality Assurance, Surveys & Case Categorisation
Metric	Survey Force by Salesforce Labs	In-gage – AI Quality Assurance, Surveys & Case Categorisation
Rating	3.2 ★	★ 5.0 ★
Total reviews	★ 274	7
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	Aug 2010	Dec 2015

AppRanks verdict

Generated from live data on this page

Based on the data on this page, In-gage – AI Quality Assurance, Surveys & Case Categorisation is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Survey Force by Salesforce Labs's 3.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Survey Force by Salesforce Labs offers a free tier (free) while In-gage – AI Quality Assurance, Surveys & Case Categorisation starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Survey Force by Salesforce Labs has the larger user base (274 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. In-gage – AI Quality Assurance, Surveys & Case Categorisation's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to In-gage – AI Quality Assurance, Surveys & Case Categorisation; mid-market and enterprise merchants with specific feature requirements should evaluate both — Survey Force by Salesforce Labs's 274-review base may include the workflow context that matches your specific use case better than In-gage – AI Quality Assurance, Surveys & Case Categorisation's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Survey Force by Salesforce Labs audit • In-gage – AI Quality Assurance, Surveys & Case Categorisation audit

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Survey Force by Salesforce Labs	In-gage – AI Quality Assurance, Surveys & Case Categorisation
surveys	#4	#20
survey	#2	#29
survey app	#2	#40
feedback	#13	#35
survey builder	#16	#45

9. App details

Long-form description · keyword frequency

Survey Force by Salesforce Labs

Survey Force is a Free Salesforce Labs application that allows you to capture feedback in salesforce.com. Survey Force allows you to create 3 types of questions (single select, multi select and free form text) and order your questions via drag and drop. Surveys are deployed via email templates and Sites. Survey results are related to the Contact and/or Case. Reports and Dashboards can be leveraged to analyze survey results. Note: This is unmanaged app and cannot be certified. Because of that, this app cannot be installed in Professional Edition. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

survey4×3.70%
force3×2.78%
allows2×1.85%
cannot2×1.85%
questions2×1.85%
results2×1.85%
salesforce2×1.85%
select2×1.85%
survey force2×1.85%
survey results2×1.85%

In-gage – AI Quality Assurance, Surveys & Case Categorisation

Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights—all seamlessly integrated within Salesforce. With AI-assisted QA, you can: ✅ Audit every customer interaction to ensure service consistency and compliance. ✅ Flag compliance risks in real time, reducing regulatory exposure. ✅ Score agent performance based on soft skills, adherence to process, and customer sentiment. ✅ Streamline coaching with instant, customisable scorecards and performance tracking. Beyond Quality Assurance, In-gage AI also enhances: 🔹 AI-driven NPS analysis – Measure customer loyalty with automated feedback categorisation. 🔹 Case categorisation & routing – Automate case assignment for faster resolution. 🔹 Coaching & training insights – Identify skill gaps and deliver targeted coaching. 🔹 Service efficiency tracking – Monitor agent productivity and improve first contact resolution. Showcase the value of your service teams with AI-powered insights that drive efficiency, compliance, and customer satisfaction. Discover how In-gage AI can transform your quality assurance process today!

Top keywords

compliance4×2.88%
customer4×2.88%
assurance3×2.16%
coaching3×2.16%
insights3×2.16%
quality3×2.16%
quality assurance3×2.16%
service3×2.16%

Survey Force by Salesforce Labs vs In-gage – AI Quality Assurance, Surveys & Case Categorisation

Survey Force by Salesforce Labs

1. Listing metadata

In-gage – AI Quality Assurance, Surveys & Case Categorisation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation cheaper?

Which has better reviews, Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Should I choose Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Which is faster to set up, Survey Force by Salesforce Labs or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Survey Force by Salesforce Labs and In-gage – AI Quality Assurance, Surveys & Case Categorisation?