Mitel® MiVoice Integration for Salesforce R2 for Salesforce AppExchange
Mitel® MiVoice Integration for Salesforce R2 is the #64 ranked telephony app on Salesforce, with a 2.5 average rating from 13 reviews, with a free plan available, as of Sep 9, 2026.
Mitel® MiVoice Integration for Salesforce R2 is a Salesforce AppExchange app by Mitel Networks Corporation. With a rating of 2.5★ from 13 reviews, it currently ranks #64 in the Telephony category.
AppRanks data: Mitel® MiVoice Integration for Salesforce R2 ranks #64 in Telephony on Salesforce AppExchange, placing it in the top 53% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Mitel® MiVoice Integration for Salesforce R2 is a mixed-rating Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 13 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Mitel Networks Corporation — established developer track record
Cons
- −Average rating below 4.0 (2.5★) — read recent low-star reviews before committing
- −Limited review base (13) — ratings can shift significantly with new feedback
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About Mitel® MiVoice Integration for Salesforce R2
How Mitel® MiVoice Integration for Salesforce R2 works
To make calls, users search for a name or number, and selects one of the matching results; or select an entry from their favorites list or the missed, incoming or outgoing call history list; or simply select the click-to-dial phone icon next to any phone number in Salesforce.
During a call, users search for contacts and bring them into the conversation using conference or transfer, or bring up a dial pad to enter IVR digits. They can create a subject description for the call and type free-form notes or select from preconfigured frequently-used phrases that are saved with the call details in the Contact activity history.
For inbound calls, the MiVoice sidebar flashes with the caller details, but allows the user to continue working on their current Salesforce activity while deciding whether to answer the call. After the call is answered, the full Salesforce contact record is popped, assuming a matching record was found.
MiVoice Integration for Salesforce requires Mitel Open Integration Gateway software version 3.0 and licensing. MiContact Center software required to enable MiContact Center integration features. Contact your Mitel reseller for details.
Key features
- Inbound & Outbound Call Features – such as presenting users with a pre-answer call alert, full contact screen pop after click-to-answer, performing a search for contacts and calling them with a mouse click (click-to-dial).
- Mid-Call Features - such as call transfer, conference, call hold, and call retrieve, including the ability to log call notes
- Contact Center & Activity Tracking Features - such as configured Make Busy Reason Codes, IVR collected digits, save call notes and logs as Salesforce contact Activity records, and create wrap-up actions.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call History AccessAccess and review call history for improved customer interactions and support.
- Call NotesTake and manage notes during calls for better follow-up and record-keeping.
- Click-to-CallInitiate calls directly from your platform with a single click.
- Inbound Call HandlingHandle inbound calls efficiently to improve customer service.
Category rankings
As of Sep 10, 2026- Telephony#64of 122Top 53%
- Customer Service#487of 1,137Top 43%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Mitel® MiVoice Integration for Salesforce R2 ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Mitel® MiVoice Integration for Salesforce R2 doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Mitel® MiVoice Integration for Salesforce R2?
Mitel® MiVoice Integration for Salesforce R2 is an app for Salesforce. It currently holds a 2.5-star rating from 13 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Mitel Networks Corporation.
Is Mitel® MiVoice Integration for Salesforce R2 free?
Mitel® MiVoice Integration for Salesforce R2 offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Mitel® MiVoice Integration for Salesforce R2?
Mitel® MiVoice Integration for Salesforce R2 is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Mitel® MiVoice Integration for Salesforce R2 rank on Salesforce?
Mitel® MiVoice Integration for Salesforce R2 currently sits at position #64 in the Telephony category on Salesforce. That places it in the top 52% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.