Mitel® MiVoice Integration for Salesforce R2
- Category rank
- #64 in Telephony
- Price
- Free plan
- Listing audit
- 64/100
Mitel® MiVoice Integration for Salesforce R2 is a Salesforce AppExchange app by Mitel Networks Corporation. With a rating of 2.5★ from 13 reviews, it currently ranks #64 in the Telephony category.
Mitel® MiVoice Integration for Salesforce R2 is the #64 ranked Telephony app on Salesforce, with a 2.5 average rating from 13 reviews, free to use, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Mitel® MiVoice Integration for Salesforce R2 ranks #64 of 123 in Telephony on Salesforce. It holds a 2.5★ average from 13 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2014
Cons
- −Average rating below 4.0 (2.5★) — read recent low-star reviews before committing
- −Only 13 reviews — the average can still move with a few new ratings
About Mitel® MiVoice Integration for Salesforce R2
How Mitel® MiVoice Integration for Salesforce R2 works
To make calls, users search for a name or number, and selects one of the matching results; or select an entry from their favorites list or the missed, incoming or outgoing call history list; or simply select the click-to-dial phone icon next to any phone number in Salesforce.
During a call, users search for contacts and bring them into the conversation using conference or transfer, or bring up a dial pad to enter IVR digits. They can create a subject description for the call and type free-form notes or select from preconfigured frequently-used phrases that are saved with the call details in the Contact activity history.
For inbound calls, the MiVoice sidebar flashes with the caller details, but allows the user to continue working on their current Salesforce activity while deciding whether to answer the call. After the call is answered, the full Salesforce contact record is popped, assuming a matching record was found.
MiVoice Integration for Salesforce requires Mitel Open Integration Gateway software version 3.0 and licensing. MiContact Center software required to enable MiContact Center integration features. Contact your Mitel reseller for details.
Key features
- Inbound & Outbound Call Features – such as presenting users with a pre-answer call alert, full contact screen pop after click-to-answer, performing a search for contacts and calling them with a mouse click (click-to-dial).
